Question 1

To use the principle of scarcity in persuading others, you must get people to think that

Accepted Answer

The principle of scarcity relies on creating a sense of limited availability or opportunity, which can be achieved by emphasizing the scarcity of a particular resource or product. This can create a sense of urgency or need in the listener, making them more likely to act or make a decision quickly.

Question 2

According to one opinion, the sophisticated approach to persuasion is to focus on

Accepted Answer

The best approach to persuasion is to focus on the needs of the target audience, rather than your own needs or using glitzy language or humor. This shows that you understand their perspective and can offer solutions that meet their needs, making them more likely to be persuaded.

Question 3

A person's reputation contributes to impression management because

Accepted Answer

A positive reputation can create a positive impression and contribute to impression management. A person's reputation is formed through a combination of their actions, behaviors, communication, and past experiences, and can influence how they are perceived by others. While some companies may assign a reputation-index to workers, this is not a widespread practice. Deception about one's reputation is not recommended as it can quickly be uncovered and damage credibility. Job performance is one factor that can contribute to a person's reputation, but it is not the only one.

Question 4

Publicizing connections a person might have with influential people is

Accepted Answer

Publicizing connections with influential people is a widely used technique of impression management. This is because it creates the impression that the person has important contacts and is well-connected, which can enhance their reputation and status.

Question 5

Clyde is engaging in name dropping when he tells a coworker,

Accepted Answer

Name dropping involves trying to create a positive image of oneself by mentioning the names of famous or influential people that one knows or has met. In this case, Clyde is mentioning Bill Gates, a well-known and influential person, to impress his coworker.

Question 6

A person who makes effective use of humor in the workplace will tend to

Accepted Answer

A person who effectively uses humor in the workplace can enhance their impression in several ways. It can help to build rapport with colleagues, boost morale, increase creativity and productivity, and improve communication. However, it is important to use humor appropriately and not excessively, which can lead to the reputation of being the office clown.

Question 7

Being civil toward others in the workplace will often create a positive impression because

Accepted Answer

Incivility has become a widespread problem in many workplaces, and being civil can set a positive tone and contribute to a more respectful and productive environment.

Question 8

An effective way for a leader to express humility is to

Accepted Answer

By focusing on the accomplishments of subordinates, a leader is demonstrating that they are not just concerned with their own success and status, but that of the entire team. This shows a willingness to share the spotlight and recognize the contributions of others, both of which are key elements of humility. Publicizing their connections (B) may give the impression of using their status for personal gain, which is not humble. Accepting all the blame (C) is not necessarily humble, as it can come across as disingenuous and not taking responsibility for the team's collective actions. Decreasing emphasis on high performance (D) may not be practical in certain situations where success and achievement are necessary for the group's goals.

Question 9

Civility is likely to increase in effectiveness when applied in a culture that

Accepted Answer

Civility is more effective in a culture that emphasizes politeness, as it aligns with the cultural values and norms, making it more likely to be accepted and reciprocated.

Question 10

Although the subject might still be controversial, some managers perceive tears as

Accepted Answer

Many jobs require emotional investment, and it is natural for individuals to respond with tears. Some managers understand and accept this fact as a normal part of human behavior and do not view tears as something negative or inappropriate.

Question 11

Displaying organizational citizenship behavior is thought to be

Accepted Answer

Displaying organizational citizenship behavior, such as being punctual, helping coworkers, and going beyond the required job duties, is seen as an effective approach to creating a positive impression. It demonstrates a commitment to the organization and a willingness to be a team player.

Question 12

It has been suggested that when the motive for being a good organizational citizen is primarily to create a good impression, the link between organizational citizenship behavior and organization effectiveness is

Accepted Answer

When the motive for being a good organizational citizen is solely to create a good impression, the link between organizational citizenship behavior and organization effectiveness becomes weaker since the motive is not aligned with a genuine desire to contribute to the success of the organization.

Question 13

A study found that workers who wanted to create a good impression, and were also motivated to help others,

Accepted Answer

The study suggests that workers who want to create a good impression and are motivated to help others are more likely to help maintain the status quo in a positive way. This means that they are more likely to contribute to the organization's stability and growth rather than bring instability. The study does not suggest that they receive low performance evaluations.

Question 14

The dimension of organizational citizenship behavior referred to as magnitude suggests that

Accepted Answer

The dimension of organizational citizenship behavior referred to as magnitude suggests that dramatic acts are likely to be the most image enhancing. This means that grand gestures or significant acts of kindness are more likely to stand out and positively impact one's reputation within the organization.

Question 15

A problem noted with using organizational citizenship behavior for purposes of impression management is that the behavior

Accepted Answer

Organizational citizenship behavior, while beneficial for the organization, may lead to role overload for the employee if they are expected to go above and beyond their regular duties to demonstrate citizenship behavior.

Question 16

In terms of creating a good impression, being a subject matter expert is likely to be

Accepted Answer

Being a subject matter expert can be an effective way to create a good impression by demonstrating credibility and knowledge in a particular field. It can also help establish trust and build relationships with others in that field.

Question 17

A recommended way of taking credit for an event is to

Accepted Answer

It is always recommended to share credit with other members of your group as it reflects positively on your leadership skills and teamwork abilities. Taking all the credit for yourself may come across as selfish and egotistical, while poking fun at others' contributions may create animosity and discourage collaboration in the future. Asking others if you deserve credit may demonstrate insecurity or lack of confidence in your own abilities. Therefore, sharing credit with others is the best option.

Question 18

The tactic, make a quick showing, means that the actor creates a positive impression by

Accepted Answer

The answer of The tactic, make a quick showing, means...

Question 19

A potential negative consequence of multitasking in terms of creating a good impression is that the person doing the multitasking will be

Accepted Answer

Multitasking can lead to a perception of rudeness as it can come across as the person not valuing the time and attention of others who are trying to engage with them. This can create a negative impression and harm relationships.

Question 20

Whether or not a given behavior will create a negative impression depends heavily on

Accepted Answer

Situational factors such as the organizational culture play a significant role in determining whether or not a given behavior will create a negative impression. Different organizations have different values, norms, and expectations concerning appropriate behavior, and these factors shape perceptions of what is acceptable or unacceptable. For example, an action that might be perfectly acceptable in one organization might be viewed as inappropriate or even offensive in another. Thus, it is crucial to consider situational factors such as organizational culture when evaluating the potential impact of behavior on others.

Quiz 4: Substantive Approaches to Self-Presentation