Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.

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Culture change involves a fundamental and significant alteration in the shared beliefs, values, behaviors, and assumptions of the organization or society as a whole. It requires a concerted effort to transform the way people think, feel and act within the organization, which ultimately results in sustainable improvements, increased productivity, quality improvement, and a positive work environment.

Culture Change Refers to a Major Shift in the Norms