Question 1

____ is the extent to which workers in an organization specialize as opposed to performing a variety of tasks as generalists.
A) Segregation
B) Departmentalization
C) Differentiation
D) Administrative component
E) Division of labor

Accepted Answer

The concept of workers specializing in specific tasks as opposed to being generalists is known as division of labor.

Question 2

Division of labor is often referred to as ____.
A) departmentalization.
B) the organizational chart.
C) specialization.
D) configuration.
E) the administrative hierarchy.

Accepted Answer

Division of labor refers to the specialization of tasks and responsibilities within an organization. Each individual is assigned specific roles and responsibilities based on their skills and expertise, resulting in greater efficiency and productivity.

Question 3

Jobs grouped according to traditional business tasks such as marketing and human resources are grouped by
A) work process.
B) employee knowledge and skills.
C) business function.
D) client.
E) location.

Accepted Answer

The jobs are grouped according to traditional business functions such as marketing and human resources, which fall under the category of business function. Grouping jobs based on work process or employee knowledge and skills may not be as broad as grouping them based on business function, which caters to a variety of roles and departments within an organization. Grouping based on client or location may not be applicable to all businesses.

Question 4

The ____ shows all people, positions, reporting relationships, and lines of formal communication in the organization.
A) objectives chart
B) organizational chart
C) position chart
D) PERT chart
E) activities chart

Accepted Answer

An organizational chart is a visual representation of the organization's structure. It displays the hierarchy of authority and the relationships between different positions in the organization. It helps to clarify roles and responsibilities and guides decision-making processes.

Question 5

The organizational ____ is defined as the system of task, reporting, and authority relationships within which the work of the organization is done.
A) goal system
B) management
C) structure
D) community
E) matrix

Accepted Answer

The organizational structure refers to the way in which an organization arranges its employees and resources to carry out its work. It determines the way roles, power, and responsibilities are assigned and how information flows between different levels of the organization. The other options do not fully capture this concept. Goal system may refer to the set of objectives an organization has set for itself, management may refer to the people or process of directing and controlling an organization, community may refer to the group of people who share common values or interests, and matrix may refer to a type of organizational structure where employees belong to multiple teams or departments.

Question 6

Dividing an organization's manufacturing jobs into drill press, milling, heat treat, and assembly areas is an example of grouping employees by
A) work process.
B) employee knowledge and skills.
C) business function.
D) client.
E) location.

Accepted Answer

Dividing manufacturing jobs into specific work processes, such as drill press, milling, heat treat, and assembly, is an example of grouping employees by work process. This allows for specialization and efficiency in production, with each employee developing expertise in their specific area.

Question 7

Grouping employees by ___________ is similar to grouping them by output, except that the focus is on specific job tasks rather than on what the final product is.
A) work process
B) employee knowledge and skills
C) business function
D) client
E) location

Accepted Answer

The answer of Grouping employees by ___________ is similar to...

Question 8

When there is a small span of control, there is likely to be
A) an increase in the number of workers.
B) less control over production workers.
C) more administrative levels.
D) less bureaucracy.
E) looser managerial control.

Accepted Answer

When there is a small span of control, meaning that each manager oversees only a few subordinates, there will likely be more administrative levels required to manage the same number of workers than if there were a larger span of control. This is because there are only so many people that one manager can effectively manage, and so as the number of employees increases, more managers are needed to oversee them. Therefore, with a small span of control, there will be a greater number of administrative levels needed to maintain control and coordination.

Question 9

In Tom's company, employees are given an opportunity to participate in decision-making related to policy development, which is known as
A) formalized concentration.
B) formalized concentration
C) decentralization.
D) formalization.
E) centralization.

Accepted Answer

Decentralization refers to the process of delegating decision-making authority to lower levels of the organization. In Tom's company, employees are given an opportunity to participate in decision-making related to policy development, which indicates a decentralized approach to management. Formalized concentration, formalization, and centralization all refer to different management practices and are not applicable to this scenario.

Question 10

Communities of practice are not an official part of organizational structure, but they can make money for the organization.

Accepted Answer

Communities of practice are informal networks of individuals within an organization who share a common interest or expertise, and they are not typically part of the formal organizational structure. However, they can create value for the organization by sharing knowledge, best practices, and innovative ideas. This can lead to improved performance, increased efficiency, and cost savings, which can ultimately result in increased revenue and profits for the organization. Therefore, communities of practice have the potential to make money for the organization, even though they are not officially part of the organizational structure.

Question 11

The system of reporting relationships in the organization, from the first level up through the president or CEO is known as
A) informal communication channels.
B) hierarchy.
C) bureaucracy.
D) administrative interdependence.
E) formal communication channels.

Accepted Answer

The system of reporting relationships in the organization, from the first level up through the president or CEO, is known as hierarchy. This term refers to the formal structure of authority in an organization, with employees reporting to supervisors, who report to higher-level managers, and so on up the chain of command.

Question 12

Which of the following is a potential disadvantage of division of labor?
A) slower response to environmental changes
B) organizational flexibility
C) decreased potential for conflict, both constructive and destructive
D) greater isolation of employees
E) All of these are potential disadvantages of division of labor.

Accepted Answer

Division of labor can lead to greater isolation of employees as they become specialized in their tasks and do not have as much interaction with others in the organization. This can also lead to a lack of cohesion and teamwork. However, none of the other options listed are potential disadvantages of division of labor. Organizational flexibility and decreased potential for conflict can actually be benefits of division of labor, while slower response to environmental changes is not necessarily a disadvantage as it depends on the specific context.

Question 13

When individuals or groups throughout the hierarchy are not given an opportunity to participate in decision making, authority is
A) centralized.
B) efficient.
C) specialized.
D) flexible.
E) decentralized.

Accepted Answer

When authority is centralized, decision-making power is concentrated at the top levels of the hierarchy, limiting the participation of individuals or groups at lower levels in the decision-making process.

Question 14

Formalization reflects the extent to which organizational rules, procedures, and communications are
A) ethical.
B) fair.
C) written down.
D) comprehensive.
E) top-down.

Accepted Answer

Formalization refers to the extent to which organization's rules, procedures, and communications are written down. It is about making the organization's policies and procedures visible, accessible and enforceable. This helps in reducing ambiguity and enhancing consistency of actions and decisions made by the organization. Therefore, formalization is related to the documentation of organizational policies and procedures in written form.

Question 15

Organizational structure can be analyzed by examining all of the following EXCEPT
A) division of labor.
B) span of control.
C) hierarchy.
D) centralization.
E) All of these can be examined.

Accepted Answer

All of the given options are factors that can be examined to analyze organizational structure. Therefore, the correct answer is E which states that all the options can be examined.

Question 16

In Jack's organization, the span of control is very wide.In Pam's organization, the span of control is rather narrow.The number of levels of managers in Jack's organization is likely to be ____ in Pam's organization.
A) greater than
B) smaller than
C) the same as that
D) narrower than
E) wider than

Accepted Answer

A wider span of control means a manager supervises more subordinates, typically resulting in fewer levels of management. Conversely, a narrow span of control, like in Pam's organization, suggests more levels of management to supervise a similar number of employees.

Question 17

____ is the number of people reporting to a manager.
A) Administrative intensity
B) Span of control
C) Work group size
D) Organizational control
E) Organizational management

Accepted Answer

Span of control refers to the number of subordinates that report directly to a manager. It is a measure of how many people a manager is responsible for leading and directing, and it can have a significant impact on the effectiveness and efficiency of an organization. A wider span of control means that each manager has more subordinates, while a narrower span of control means that there are fewer subordinates per manager.

Question 18

The main advantage of division of labor is that it promotes
A) worker satisfaction.
B) worker autonomy.
C) the creation of stimulating jobs.
D) efficient use of labor.
E) increased employee motivation.

Accepted Answer

Division of labor involves breaking down a complex task into smaller ones and assigning them to different workers, enabling them to become specialized in their respective roles. This, in turn, leads to increased efficiency and productivity, as each worker becomes skilled at performing their particular task. This is the main advantage of division of labor, making option D the best choice. The other options may be possible side effects of the division of labor, but they are not its primary advantage.

Question 19

The structure of an organization is defined as
A) the basic purpose of the organization.
B) the sum of the individual working arrangements in place in an organization.
C) a system of task, reporting, and authority relationships.
D) a system of relationships that provides a framework of people.
E) the basis through which individual activities are monitored.

Accepted Answer

The structure of an organization refers to its system of task, reporting, and authority relationships. It outlines how work is divided and coordinated among different roles, and who has the power and responsibility to make decisions.

Question 20

Grouping employees by ___________ means that groups are organized according to a region of the country or world.
A) business function
B) location
C) output
D) work process
E) client

Accepted Answer

Grouping employees by location means that they are organized by the region of the country or world they are located in. This can be helpful for coordinating teams in different areas and ensuring that employees within a specific location can work together efficiently.

Quiz 14: Organizational Structure and Design

____ is the extent to which workers in an organization specialize as opposed to performing a variety of tasks as generalists.

Division of labor is often referred to as ____.

Jobs grouped according to traditional business tasks such as marketing and human resources are grouped by

The ____ shows all people, positions, reporting relationships, and lines of formal communication in the organization.

The organizational ____ is defined as the system of task, reporting, and authority relationships within which the work of the organization is done.

Dividing an organization's manufacturing jobs into drill press, milling, heat treat, and assembly areas is an example of grouping employees by

Grouping employees by ___________ is similar to grouping them by output, except that the focus is on specific job tasks rather than on what the final product is.

When there is a small span of control, there is likely to be

In Tom's company, employees are given an opportunity to participate in decision-making related to policy development, which is known as

Communities of practice are not an official part of organizational structure, but they can make money for the organization.

The system of reporting relationships in the organization, from the first level up through the president or CEO is known as

Which of the following is a potential disadvantage of division of labor?

When individuals or groups throughout the hierarchy are not given an opportunity to participate in decision making, authority is

Formalization reflects the extent to which organizational rules, procedures, and communications are

Organizational structure can be analyzed by examining all of the following EXCEPT

In Jack's organization, the span of control is very wide.In Pam's organization, the span of control is rather narrow.The number of levels of managers in Jack's organization is likely to be ____ in Pam's organization.

____ is the number of people reporting to a manager.

The main advantage of division of labor is that it promotes

The structure of an organization is defined as

Grouping employees by ___________ means that groups are organized according to a region of the country or world.