Question 1

The generation of workers born between 1960 and 1980 are referred to as Generation X.

Accepted Answer

This statement is true. Generation X includes individuals born between 1960 and 1980.

Question 2

The four areas in which the pressures for change are the most powerful involve people, technology, information processing and communication, and competition.

Accepted Answer

The statement is accurate and true. The four areas mentioned, namely people, technology, information processing and communication, and competition, are considered as the primary drivers of change in an organization. These areas are constantly evolving and adapting to new trends, innovations, and challenges, influencing the way businesses operate and compete in the marketplace.

Question 3

Process analysis involves developing plans for improvement.

Accepted Answer

Process analysis often involves identifying the strengths and weaknesses of a process and developing plans for improvement based on those findings.

Question 4

Despite their efforts to do so, baby boomers have failed to affect U.S.employment practices.

Accepted Answer

It is not entirely accurate to say that baby boomers have failed to affect U.S. employment practices. The baby boomer generation, born between 1946 and 1964, has had a significant impact on the workforce and has driven changes in employment practices, including increased diversity and inclusivity, higher expectations for work-life balance, and the rise of remote work. However, it is also true that some of the original goals of the baby boomer generation, such as achieving equal pay and eliminating workplace discrimination, have yet to be fully realized. So while baby boomers may not have achieved all of their goals, they have certainly had an impact on employment practices in the U.S.

Question 5

Advances in information processing and communication have paralleled each other.

Accepted Answer

Information processing and communication systems have evolved together and advancements in one have often led to corresponding advancements in the other, leading to parallel progress.

Question 6

The three steps of Lewin's model of planned change are unfreezing, change, and refreezing.

Accepted Answer

This statement is true. Lewin's model of planned change involves the three steps of unfreezing the current state, implementing the desired change, and then refreezing the new state as the new norm.

Question 7

Refreezing is the process of generating actual change in the organization.

Accepted Answer

Refreezing is the final stage in Lewin's change model where new behaviors or changes are solidified into the organization's culture, ensuring they are stable and sustained over time, rather than the stage of generating actual change.

Question 8

Groups that are satisfied with current resource allocation methods may resist any change they believe will threaten future allocations.

Accepted Answer

If a group is satisfied with current resource allocation methods, they are likely to resist any change they believe could result in them losing out on future allocations. This is a natural human response to perceived threats to one's interests.

Question 9

The median age in the United States has gradually increased over the last several decades.

Accepted Answer

According to the U.S. Census Bureau, the median age in the United States has increased from 30.0 in 1980, to 38.1 in 2020. This indicates that the statement is true.

Question 10

The survey feedback process includes five distinct stages that begin with problem identification.

Accepted Answer

The answer of The survey feedback process includes five distinct...

Question 11

A change in the organization may threaten the specialized expertise that individuals and groups have developed over the years.

Accepted Answer

When an organization undergoes a change, it may require a shift in roles, responsibilities, and skills. This change may threaten the specialized expertise that individuals and groups have developed over the years, resulting in resistance to change and a reluctance to let go of their established ways.

Question 12

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

Accepted Answer

Total quality management efforts emphasize the importance of teamwork, and therefore, team building principles must be applied to ensure that teams work effectively and efficiently.

Question 13

Unfreezing is the process by which people become aware of the need for change.

Accepted Answer

Unfreezing is the first stage in the change management process, where individuals or groups become aware of the need for change and realize that the current state is no longer acceptable. This may involve creating a sense of urgency, communicating the need for change, and identifying the benefits of changing.

Question 14

As the rate of technological change increases, it becomes important to respond more slowly to change in order to make the proper decisions.

Accepted Answer

As the rate of technological change increases, it becomes important to respond more quickly to change in order to stay competitive and make timely decisions. Delaying decision-making can result in missed opportunities and falling behind competitors.

Question 15

The first step of Lewin's model of planned change involves refreezing.

Accepted Answer

The first step of Lewin's model of planned change involves unfreezing, which is the process of making sure that people are ready for change by overcoming resistance and preparing for the new ways of working.

Question 16

Because of perceptual limitations such as lack of attention or selective attention, a person may not recognize a change in a rule or procedure and thus may not alter his or her behavior.

Accepted Answer

Perceptual limitations such as lack of attention or selective attention can cause a person to not recognize a change in a rule or procedure and therefore not alter their behavior.

Question 17

The final step in the continuous change process model involves recognizing and defining a problem.

Accepted Answer

The final step in the continuous change process model involves consolidating gains and producing more change. Recognizing and defining a problem is usually the first step in the change process model.

Question 18

Management development programs rely heavily on participative methods such as case studies and role playing to instruct employees.

Accepted Answer

Management development programs often use participative methods such as case studies and role playing to engage employees and promote active learning.

Question 19

Employees must be prepared for constant change.

Accepted Answer

In today's rapidly evolving business environments, technological advances, and dynamic market conditions, employees must be able to adapt and be prepared for constant change. Flexible mindsets, willingness to learn, and openness to new ideas and approaches are essential traits for success in today's workplace.

Question 20

A major problem with training programs is transferring employee learning to the workplace.

Accepted Answer

Many training programs are successful in teaching employees new skills or knowledge, but they often struggle to apply this learning in their day-to-day work. This is known as the transfer problem, and it is a common challenge in workforce development.

Quiz 16: Organization Change and Change Management