Don believed that if he satisfied his customers based on the methods covered in his company's sales training seminar, his tips would increase. Don's employer was successful at building what component of motivation?
A) Dissonance
B) Valence
C) Expectancy
D) Instrumentality
E) VIE

Question

Quizplus · Accepted Answer

Instrumentality refers to the belief that if certain actions are taken, they will lead to desired outcomes. Don believes that by satisfying his customers based on the company's sales training, his tips will increase. This demonstrates an understanding of instrumentality.

Don Believed That If He Satisfied His Customers Based on the Methods