Question 1

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

Accepted Answer

While CRM systems may integrate with these other types of systems, they are primarily focused on customer relationship management and do not usually include accounting, manufacturing, inventory, and human resources applications within the CRM system itself.

Question 2

The primary purpose of an ERP system is integration.

Accepted Answer

An ERP system is designed to integrate different business functions and departments into a single, centralized system. This integration allows for efficient data sharing, better decision making, and improved collaboration among employees.

Question 3

A trigger is a computer program stored in a database that is used to enforce business rules.

Accepted Answer

The answer of A trigger is a computer program stored...

Question 4

An ERP solution consists of application programs, databases, and business process procedures, but does not contain training and consulting.

Accepted Answer

An ERP solution typically includes training and consulting services to help users implement and utilize the system effectively.

Question 5

Islands of automation is another term for information silo.

Accepted Answer

Islands of automation refer to isolated systems or processes that do not communicate with each other, similar to information silos where data is not shared across different departments or systems.

Question 6

Changing the structure of a process always results in a change in resources as well, even if it is only a simple reordering of tasks.

Accepted Answer

Reordering tasks in a process does not necessarily change the resources required; it may only affect the sequence of operations without altering the resources involved.

Question 7

The inherent processes that are defined in an ERP solution are also known as process blueprints.

Accepted Answer

The inherent processes in an ERP solution are pre-defined processes that are based on industry best practices and are also known as process blueprints. These processes are designed to help organizations streamline their operations and achieve maximum efficiency.

Question 8

Adding process resources increases process effectiveness, but it adds costs.

Accepted Answer

Adding process resources such as manpower or technology can improve the efficiency and effectiveness of a process, but it also incurs additional costs.

Question 9

An information silo is a condition that exists when data are isolated in separated information systems.

Accepted Answer

An information silo refers to the isolation of data in separate systems, which can lead to inefficiencies, inconsistencies, and hindered communication between departments or within an organization.

Question 10

Business process reengineering is a quick process, but it is exceedingly expensive.

Accepted Answer

Business process reengineering is a time-consuming and expensive process that involves a significant investment of time, money, and resources. It requires careful planning, analysis, and implementation to ensure that the new processes are effective and efficient.

Question 11

Triggers and stored procedures are not components of an ERP solution.

Accepted Answer

The answer of Triggers and stored procedures are not components...

Question 12

Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Accepted Answer

The answer of Enterprise application integration is a suite of...

Question 13

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Accepted Answer

Converting to an EAI system involves integrating multiple disparate systems, which can be a complex and disruptive process. Converting to an ERP system, while still requiring significant effort, typically involves transitioning to a single integrated system and may be less disruptive in comparison.

Question 14

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Accepted Answer

A close fit between the ERP solution and the organization's requirements is necessary for a successful implementation. Choosing a solution that requires extensive customization can lead to cost overruns, delays, and may not fully meet the organization's needs.

Question 15

Business process reengineering is the activity of altering and designing business processes to take advantage of new information systems.

Accepted Answer

Business process reengineering involves changing and redesigning business processes to optimize the use of new technology and information systems.

Question 16

Information systems improve process quality by augmenting the actions of the human who performs that activity.

Accepted Answer

Information systems can provide automation, decision support, data analysis, and access to relevant information, all of which can improve the quality and efficiency of a process performed by a human.

Question 17

Relationship management processes increase the value of existing customers by selling them more product.

Accepted Answer

Relationship management processes focus on improving and maintaining customer loyalty, which often results in increased purchases and revenue from existing customers.

Question 18

An ERP solution includes a database design as well as initial configuration data.

Accepted Answer

An ERP solution includes both a database design and initial configuration data. The database design determines how data is organized and stored within the ERP system, while initial configuration data includes settings and preferences that are established during implementation to customize the ERP solution to a particular organization's needs.

Question 19

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

Accepted Answer

The answer of In the customer acquisition phase of the...

Question 20

The problems of duplicated data, disjointed systems, limited information, and inefficiencies are solved by information systems that support multiple databases.

Accepted Answer

Information systems that support multiple databases can help address some issues, but they do not inherently solve all problems like duplication, disjointed systems, or inefficiencies without proper integration and management strategies.

Quiz 7: Structured Processes and Information Systems