Question 1

Listening is a visual skill among speakers of ______.
A) Mandarin
B) Spanish
C) Arabic
D) American Sign Language

Accepted Answer

American Sign Language (ASL) is a visual language, and listening in ASL involves visually observing the signs and facial expressions of the speaker.

Question 2

This language is composed of precise hand shapes and movements.
A) Spanish
B) American Sign Language
C) Mandarin
D) Arabic

Accepted Answer

American Sign Language is a language that uses precise hand shapes and movements to communicate.

Question 3

People don't want to acknowledge that they are often ______.
A) poor listeners
B) fast talkers
C) absent-minded
D) rude

Accepted Answer

People often do not want to admit that they are poor listeners, as it can be seen as a negative trait that affects communication and relationships.

Question 4

Glen tried to understand what his wife was telling him, but he couldn't hear it over the sound of the vacuum cleaner. The sound of the vacuum cleaner is an example of ______.
A) physical noise
B) semantic noise
C) physiological noise
D) psychological noise

Accepted Answer

Physical noise refers to actual sound interference that prevents a person from hearing a message clearly, as in the case of the vacuum cleaner's noise interfering with Glen's ability to hear his wife.

Question 5

Melissa went to the lecture on neuroscience, but it was so full of jargon she got nothing out of it. This lecture was filled with ______.
A) physical noise
B) semantic noise
C) physiological noise
D) psychological noise

Accepted Answer

Semantic noise refers to confusion in communication due to misunderstandings or the use of jargon that the listener is not familiar with. In this case, the use of specialized neuroscience terms that Melissa did not understand created a barrier to effective communication, making B the correct choice.

Question 6

Nadav was excited to see a Shakespeare play for the first time, but the language was so old-fashioned, he couldn't follow the plot. The old-fashioned language is an example of ______.
A) physical noise
B) semantic noise
C) physiological noise
D) psychological noise

Accepted Answer

Semantic noise refers to interference caused by words themselves, in this case, the old-fashioned language of Shakespeare that made it difficult for Nadav to understand the plot.

Question 7

Mason has terrible tinnitus, or ringing in his ears, that makes it difficult for him to listen. Mason's tinnitus is an example of ______.
A) physical noise
B) semantic noise
C) physiological noise
D) psychological noise

Accepted Answer

Tinnitus, or ringing in the ears, is a physical condition that affects hearing. It is considered physiological noise because it is related to the bodily processes that interfere with the communication process, in this case, listening.

Question 8

"Whenever someone starts a sentence with, 'I'm not racist, but…' what's coming next will inevitably be racist. I know to stop listening," says Aric. Aric's choice to stop listening is a result of ______.
A) physical noise
B) semantic noise
C) physiological overload
D) psychological noise

Accepted Answer

Aric's decision to stop listening is based on psychological noise, which refers to preconceptions, biases, or prejudices that interfere with the communication process. In this case, Aric's anticipation of a racist comment based on the speaker's preamble leads him to mentally tune out, demonstrating how psychological factors can disrupt effective listening.

Question 9

Selina gets overwhelmed just looking at the hundreds of unread emails in her inbox. She decides to ignore them and hope for the best. Selina is suffering from ______.
A) message overload
B) selective listening
C) conversational narcissism
D) the listening gap

Accepted Answer

Selina's feeling of being overwhelmed by a large number of unread emails is a classic example of message overload, which occurs when one receives more information than they can process or manage.

Question 10

"Between my job and all the classwork for my master's degree, I feel overwhelmed," says Leah. "You think that's bad? I just got told I have to teach another children's art class!" says Ivy. Ivy is suffering from ______.
A) message overload
B) selective listening
C) conversational narcissism
D) the listening gap

Accepted Answer

Ivy is displaying conversational narcissism by shifting the focus of the conversation to herself and her own situation, rather than empathizing or acknowledging Leah's feelings of being overwhelmed.

Question 11

Lucas was so focused on his knitting that at first he didn't hear his mother asking him about his day. "Oh, it was good," he said a few seconds later. Lucas is suffering from ______.
A) message overload
B) selective listening
C) conversational narcissism
D) the listening gap

Accepted Answer

The answer of Lucas was so focused on his knitting...

Question 12

Rosa listens to a review of her most recent play. "It sagged a little in the middle, but the ending was phenomenal," says the critic. "What a terrible review!" thinks Rosa. Rosa is suffering from ______.
A) message overload
B) selective listening
C) conversational narcissism
D) the listening gap

Accepted Answer

Rosa is focusing only on the negative part of the review and ignoring the positive comment about the ending, which is indicative of selective listening. She is selecting only certain parts of the message to pay attention to, in this case, the negative aspect.

Question 13

"I know we have to invite Nanette to the party, but please don't seat me next to her. She's a talkaholic," says Janine. Based on Janine's description, you would expect Nanette to ______.
A) pretend to listen to conversation
B) talk without interruption
C) interrupt stories to guess the endings
D) interpret small comments as personal attacks

Accepted Answer

Janine describes Nanette as a "talkaholic," which implies that Nanette talks excessively, likely without interruption, fitting the description in choice B.

Question 14

Claude knows that his grandfather likes to go on at length about his childhood. Claude decides to engage in pseudolistening to pass the time in conversation. You would expect Claude to ______.
A) pretend to listen to his grandfather's stories
B) try to catch his grandfather in a lie and discredit him
C) interrupt his stories to guess the endings
D) listen to some parts of his grandfather's stories but not others

Accepted Answer

Pseudolistening involves pretending to listen without actually paying attention to the content of what is being said. Claude's decision to engage in pseudolistening means he would appear to be attentive to his grandfather's stories without genuinely listening or engaging with them.

Question 15

"Jay is a nice guy, but it's really annoying that he's such a gap filler," says Felipe. Based on Felipe's description, you can deduce that Jay ______.
A) talks and talks without interruption
B) listens to only some parts of the conversation but not others
C) interrupts stories to guess the endings
D) interprets innocent comments as personal attacks

Accepted Answer

A "gap filler" is someone who interrupts stories to guess the endings, filling in gaps in the conversation.

Question 16

"It's so hard to have a nice conversation with Eli. He's such a defensive listener," says Jo. Based on Jo's description, you can deduce that Eli ______.
A) pretends to listen to conversation
B) interprets innocent comments as personal attacks
C) uses information to try to discredit the other person
D) interrupts stories to guess the endings

Accepted Answer

Being a defensive listener means interpreting neutral or non-hostile comments as if they were personal attacks, which aligns with Jo's description of Eli's difficulty in engaging in a pleasant conversation.

Question 17

"I have to be careful what I say around Yui. Otherwise she'll completely ambush me!" says Noah. Based on Noah's description, you can deduce that Yui ______.
A) uses what others say to discredit them later
B) interprets innocent comments as personal attacks
C) interrupts stories to guess the endings
D) talks and talks without interruption

Accepted Answer

Noah's statement implies that Yui uses others' words against them later, which aligns with choice A.

Question 18

The four main listening styles are represented in the ______ mnemonic device.
A) T-A-C-T
B) P-A-R-T
C) T-A-R-T
D) P-A-C-T

Accepted Answer

The answer of The four main listening styles are represented...

Question 19

Tara is considered the mediator of her friend group because she is always in tune with others' emotions and is interested in finding solutions that make everyone happy. Which listening style does Tara display?
A) people-centered
B) action-centered
C) content-centered
D) time-centered

Accepted Answer

Tara's focus on understanding others' emotions and seeking solutions that satisfy everyone indicates a people-centered listening style, which emphasizes emotional support and understanding in communication.

Question 20

"Cassie would make a great human resources director," says Jake. "She has a very people-centered listening style." Based on Jake's description, you would expect Cassie to ______.
A) often play devil's advocate
B) prefer clear, organized messages
C) be attuned to others' moods
D) be sensitive to time constraints

Accepted Answer

Cassie's people-centered listening style suggests she is likely to be attuned to others' moods, as this style emphasizes empathy and understanding the emotional states of others.

Quiz 6: Listening and Responding Effectively

Listening is a visual skill among speakers of ______.

This language is composed of precise hand shapes and movements.

People don't want to acknowledge that they are often ______.

Glen tried to understand what his wife was telling him, but he couldn't hear it over the sound of the vacuum cleaner. The sound of the vacuum cleaner is an example of ______.

Melissa went to the lecture on neuroscience, but it was so full of jargon she got nothing out of it. This lecture was filled with ______.

Nadav was excited to see a Shakespeare play for the first time, but the language was so old-fashioned, he couldn't follow the plot. The old-fashioned language is an example of ______.

Mason has terrible tinnitus, or ringing in his ears, that makes it difficult for him to listen. Mason's tinnitus is an example of ______.

"Whenever someone starts a sentence with, 'I'm not racist, but…' what's coming next will inevitably be racist. I know to stop listening," says Aric. Aric's choice to stop listening is a result of ______.

Selina gets overwhelmed just looking at the hundreds of unread emails in her inbox. She decides to ignore them and hope for the best. Selina is suffering from ______.

"Between my job and all the classwork for my master's degree, I feel overwhelmed," says Leah. "You think that's bad? I just got told I have to teach another children's art class!" says Ivy. Ivy is suffering from ______.

Lucas was so focused on his knitting that at first he didn't hear his mother asking him about his day. "Oh, it was good," he said a few seconds later. Lucas is suffering from ______.

Rosa listens to a review of her most recent play. "It sagged a little in the middle, but the ending was phenomenal," says the critic. "What a terrible review!" thinks Rosa. Rosa is suffering from ______.

"I know we have to invite Nanette to the party, but please don't seat me next to her. She's a talkaholic," says Janine. Based on Janine's description, you would expect Nanette to ______.

Claude knows that his grandfather likes to go on at length about his childhood. Claude decides to engage in pseudolistening to pass the time in conversation. You would expect Claude to ______.

"Jay is a nice guy, but it's really annoying that he's such a gap filler," says Felipe. Based on Felipe's description, you can deduce that Jay ______.

"It's so hard to have a nice conversation with Eli. He's such a defensive listener," says Jo. Based on Jo's description, you can deduce that Eli ______.

"I have to be careful what I say around Yui. Otherwise she'll completely ambush me!" says Noah. Based on Noah's description, you can deduce that Yui ______.

The four main listening styles are represented in the ______ mnemonic device.

Tara is considered the mediator of her friend group because she is always in tune with others' emotions and is interested in finding solutions that make everyone happy. Which listening style does Tara display?

"Cassie would make a great human resources director," says Jake. "She has a very people-centered listening style." Based on Jake's description, you would expect Cassie to ______.