Question 1

What is the process of letting in auditory stimuli without trying to understand it?
A) listening
B) hearing
C) recalling
D) memory

Accepted Answer

Hearing is the process of letting in auditory stimuli without actively trying to understand it, whereas listening involves actively trying to understand what is being heard.

Question 2

What concept helps us understand the relationship between stimuli and cognitive processes?
A) working memory
B) central executive
C) hearing
D) listening

Accepted Answer

Working memory is a cognitive system that holds and manipulates information, helping us process stimuli and engage in cognitive tasks.

Question 3

What process takes over after information is held for a short period of time and acts like a traffic cop for that information?
A) mental executive
B) working memory
C) central memory
D) central executive

Accepted Answer

The central executive is part of Baddeley and Hitch's model of working memory that acts as a control system, directing attention and managing the tasks of the other components of working memory. It essentially acts like a traffic cop, deciding what information is important, how to divide attention, and where to allocate resources.

Question 4

As Larry begins to take in all various stimuli such as color, taste, shapes, of his new home he begins to create ______.
A) messages
B) mental maps
C) Working memory
D) thinking

Accepted Answer

Larry is creating mental maps, which are internal representations of the spatial information around him. These maps help him navigate and understand his new environment by organizing the stimuli (color, taste, shapes) into a coherent spatial framework.

Question 5

______ is learned; ______ is not.
A) Hearing; listening
B) Listening; hearing
C) Working memory; central executive
D) Central executive; working memory

Accepted Answer

Listening is a skill that is developed and learned over time, involving understanding and interpreting the sounds heard. Hearing, on the other hand, is a physiological process that does not require learning; it is the ability to perceive sounds.

Question 6

Martha complains that her son Will doesn't ever hear her. What is likely to be true?
A) Her son doesn't hear her or listen.
B) Her son hears her and also listens.
C) Her son listens but doesn't hear her.
D) Her son hears her but doesn't listen.

Accepted Answer

When someone says a person doesn't "hear" them in a figurative sense, it often means that while the person might physically hear the words, they are not paying attention or taking the words into consideration, which is what "listening" implies. Thus, the son likely hears her but doesn't listen.

Question 7

What fact is little known about listening?
A) It is learned.
B) It is passive.
C) It is easy.
D) It is automatic.

Accepted Answer

Listening is a skill that is learned rather than being automatic, easy, or inherently passive. It requires active engagement and practice to develop and improve.

Question 8

Which of these are characteristics of listening?
A) natural and easy
B) active and transactional
C) passive and physical
D) mindful and involuntary

Accepted Answer

Listening is an active and transactional process, requiring the listener to engage with the speaker and the content being shared, rather than being a passive or purely natural ability.

Question 9

Around how long are our attention spans?
A) 2 to 20 seconds
B) 10 to 30 seconds
C) 15 to 42 seconds
D) 30 to 45 seconds

Accepted Answer

Research suggests that human attention spans can be as short as 8 seconds, but generally range from 2 to 20 seconds for focused attention on a single task.

Question 10

Mindful listening involves engagement with another person's verbal and nonverbal communication, as well as ______.
A) relevant messages
B) shared fields of experience
C) the environment
D) ourselves

Accepted Answer

The answer of Mindful listening involves engagement with another person's...

Question 11

What is the process of giving feedback to another communicator in an interpersonal exchange called?
A) responding
B) decoding
C) returning
D) answering

Accepted Answer

Responding is the process of giving feedback to another communicator in an interpersonal exchange, indicating that the message has been received and processed.

Question 12

When does responding happen?
A) when a message is first sent
B) when retrieving information learned previously
C) when evaluating a message's value
D) during and after a conversation

Accepted Answer

Responding occurs during and after a conversation as it involves actively engaging with the message being communicated, providing feedback, and continuing the dialogue.

Question 13

Which component of the listening process involves understanding a message, storing it for future encounters, and remembering it later?
A) hearing
B) recalling
C) receiving
D) listening

Accepted Answer

Recalling is the process that involves understanding a message, storing it for future encounters, and remembering it later. This is a key component of effective listening, as it requires not just hearing the message but also processing and retaining the information for future use.

Question 14

Which component of the listening process involves evaluating or assessing a message?
A) recalling
B) listening
C) rating
D) hearing

Accepted Answer

Evaluating or assessing a message is part of the rating process, which involves making judgments about the content's value, relevance, and effectiveness.

Question 15

During which component of the listening process do we decide whether the message has any value to us?
A) rating
B) responding
C) receiving
D) recalling

Accepted Answer

During the "rating" component of the listening process, we evaluate and decide the value or importance of the message to us.

Question 16

Listening requires ______ training.
A) sporadic
B) rudimentary
C) lifelong
D) no

Accepted Answer

Listening is a skill that benefits from continuous improvement and adaptation, thus it requires lifelong training.

Question 17

Which represents the communication activities we engage in, from most to least frequent?
A) speaking, listening, reading and writing
B) speaking, reading and writing, listening
C) listening, reading and writing, speaking
D) listening, speaking, reading and writing

Accepted Answer

Listening is the most frequent activity, followed by speaking, then reading, and finally writing, which is the least frequent.

Question 18

How important is listening, according to employers?
A) the most important job skill
B) the second-most-important job skill, after speaking
C) the most important skill to being hired
D) the second-most-important skill to being hired, after problem-solving

Accepted Answer

Listening is often cited by employers as the most important job skill, reflecting its critical role in effective communication, teamwork, and problem-solving within the workplace.

Question 19

Listening is used at least three times as much as ______.
A) reading
B) speaking
C) writing
D) responding

Accepted Answer

The answer of Listening is used at least three times...

Question 20

Employers rank ______ as the most important skill on the job.
A) rapport talk
B) empathy
C) listening
D) recalling

Accepted Answer

Listening is often ranked as the most important skill on the job by employers because it is crucial for effective communication, understanding instructions, and working well in a team.

Quiz 6: Listening and Responding Effectively

What is the process of letting in auditory stimuli without trying to understand it?

What concept helps us understand the relationship between stimuli and cognitive processes?

What process takes over after information is held for a short period of time and acts like a traffic cop for that information?

As Larry begins to take in all various stimuli such as color, taste, shapes, of his new home he begins to create ______.

is learned; is not.

Martha complains that her son Will doesn't ever hear her. What is likely to be true?

What fact is little known about listening?

Which of these are characteristics of listening?

Around how long are our attention spans?

Mindful listening involves engagement with another person's verbal and nonverbal communication, as well as ______.

What is the process of giving feedback to another communicator in an interpersonal exchange called?

When does responding happen?

Which component of the listening process involves understanding a message, storing it for future encounters, and remembering it later?

Which component of the listening process involves evaluating or assessing a message?

During which component of the listening process do we decide whether the message has any value to us?

Listening requires ______ training.

Which represents the communication activities we engage in, from most to least frequent?

How important is listening, according to employers?

Listening is used at least three times as much as ______.

Employers rank ______ as the most important skill on the job.