Question 1

What are the benefits of doing PROCESS RECORDINGS of CR role-plays as part of the learning process? (Identify at least three benefits.)

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Question 2

What are the challenges of doing PROCESS RECORDINGS of CR role-plays as part of the learning process? (Identify at least three challenges.)

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Question 3

METAPHORIC STORYTELLING refers to

Accepted Answer

Metaphoric storytelling involves using narratives, anecdotes, or analogies to help people understand and see things from a different perspective, often to facilitate insight or change.

Question 4

When a professional uses a metaphor in a CR process, the metaphor should

Accepted Answer

A metaphor in a conflict resolution (CR) process should carry a positive message to help parties manage the conflict constructively.

Question 5

A client says, "I am so wrapped up in this mess that I cannot breathe." Describe how a professional can build on this metaphor in a way that helps the client.

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Question 6

Identify three publications that focus on conflict resolution.

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Question 7

Identify three research institutes that focus on conflict resolution.

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Question 8

Select a particular type of conflict resolution (e.g., family mediation, university ombud, school antiviolence programs). Identify two associations that provide information or support services for this type of CR.

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Question 9

Select a particular type of conflict resolution (e.g., victim-offender mediation, labor arbitration, patient advocacy). Describe whether this type of CR requires any type of training, internship, licensing, accreditation, or commitment to a particular code of ethics.

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