Question 1

A DECISION TREE is used to help people
A) Determine what types of landscaping to use in their gardens.
B) Analyze a range of possible decisions and their outcomes.
C) Use active listening skills to resolve conflict.
D) Arbitrate a decision based on the best evidence and arguments presented by both parties.
E) Grow spiritually.

Accepted Answer

A decision tree is a tool that helps in analyzing various possible decisions and their potential outcomes, often used in decision-making processes.

Question 2

A DECISION FORK depicts
A) The outcomes of a decision.
B) The expected values of a particular course of action.
C) A choice between different courses of action.
D) The amount of food that should be eaten at any one time.
E) How polite or impolite an adversary may be.

Accepted Answer

A decision fork represents a point in a decision tree where a choice between different courses of action is made.

Question 3

An OUTCOME FORK depicts
A) The possible processes that a person can choose.
B) The costs of avoiding conflict.
C) The benefits of using an adversarial approach.
D) The possible consequences of a particular course of action.
E) The largest expected value possible.

Accepted Answer

An outcome fork illustrates the potential consequences or results that may arise from a specific decision or course of action.

Question 4

The ENDPOINT VALUES identify
A) The possible courses of action that two people can choose.
B) The difference between the benefit and cost of each outcome.
C) The benefits of using an adversarial approach.
D) The largest expected value possible.
E) The costs of each course of action.

Accepted Answer

The answer of The ENDPOINT VALUES identify
A) The possible courses...

Question 5

The EXPECTED VALUE for each outcome fork is calculated by
A) Adding all the benefits of each possible outcome.
B) The weighted average of the end values for each outcome fork.
C) Subtracting the cost of an adversarial process from the benefit of a collaborative process.
D) Multiplying the end values for each outcome fork by the hypotenuse of a perfect square.
E) Multiplying the end values for each outcome fork by 50 percent.

Accepted Answer

The expected value is calculated as the weighted average of all possible outcomes, where each outcome is weighted by its probability of occurrence.

Question 6

SOFT FACTORS on a decision tree refer to
A) Costs that can easily be quantified.
B) Benefits that can easily be quantified.
C) Emotional and relational considerations that cannot be easily quantified.
D) Choices that a person needs to make.
E) Only (a) and (b).

Accepted Answer

Soft factors refer to qualitative aspects like emotions and relationships that are difficult to measure or quantify.

Question 7

The principle of RETRIBUTIVE JUSTICE generally requires that
A) People who have a fight try to reconcile their relationships.
B) People receive praise for committing misdeeds, building on the strengths perspective.
C) People receive appropriate punishment for committing misdeeds.
D) A whole community be brought together to offer support for the people involved in the conflict.
E) The whole community helps with brainstorming win-win solutions.

Accepted Answer

Retributive justice focuses on ensuring that individuals who commit misdeeds receive punishment that is proportionate to the offense, emphasizing accountability and deterrence.

Question 8

What is the difference between COMPENSATION and RESTORATION?

Accepted Answer

The answer of What is the difference between COMPENSATION and...

Question 9

Identify two advantages and two challenges in using DECISION TREES to help with conflict situations.

Accepted Answer

The answer of Identify two advantages and two challenges in...

Question 10

What is the advantage of involving both parties in developing a DECISION TREE, rather than just having one party develop it?

Accepted Answer

The answer of What is the advantage of involving both...

Question 11

What is the difference between HARD FACTORS and SOFT FACTORS, and how is each depicted on a decision tree?

Accepted Answer

The answer of What is the difference between HARD FACTORS...

Question 12

Reggie believes that Zelda breached his confidentiality. He is considering going to court, but that could be expensive and he does not like to speak in public. He is also considering going to mediation, which is less expensive and is in private, which he prefers. Identify two SOFT FACTORS that should be considered in relation to this decision.

Accepted Answer

The answer of Reggie believes that Zelda breached his confidentiality....

Question 13

A union is thinking of going on strike because it feels management is not serious about offering a fair pay raise. What are the choices that the union is considering? How would the union go about finding the information it needs in order to develop a decision tree with percentages and expected values?

Accepted Answer

The answer of A union is thinking of going on...

Question 14

How can a decision tree be used by a helping professional to prepare for a negotiation process? (Provide a brief case example to demonstrate the value of preparing with a decision tree.)

Accepted Answer

The answer of How can a decision tree be used...

Question 15

How could a mother and son use a decision tree to help them decide which courses the son should take in high school? Provide examples to illustrate use of the decision tree.

Accepted Answer

The answer of How could a mother and son use...

Question 16

The NARRATIVE section of a process recording refers to
A) Summarizing what everyone said in the meeting.
B) Identifying the feelings of the people attending the meeting.
C) Identifying the thoughts of the people attending the meeting.
D) Writing out, word for word, what everyone said in the meeting.
E) Identifying the skills or theory used by the professionals at the meeting.

Accepted Answer

The NARRATIVE section of a process recording involves writing out, word for word, what everyone said in the meeting, capturing the exact dialogue.

Question 17

The REFLECTION section of a process recording refers to
A) Identifying the feelings of the professionals attending the meeting.
B) Identifying the thoughts of the professionals attending the meeting.
C) Summarizing what everyone said in the meeting.
D) Identifying the skills or theory used by the professionals at the meeting.
E) Only (a) and (b).

Accepted Answer

The REFLECTION section involves identifying both the feelings and thoughts of the professionals attending the meeting, which corresponds to options (a) and (b).

Question 18

When writing a process recording and CRITIQUE of a role-play, students should
A) Only identify the strengths of their role-play.
B) Only identify the weaknesses of their role-play.
C) Only identify the strengths of the client.
D) Only identify the weaknesses of the client.
E) Identify the strengths and weaknesses of how the professional made use of CR theory and skills.

Accepted Answer

Students should evaluate both the strengths and weaknesses of their application of CR theory and skills to gain a comprehensive understanding and improve their practice.

Question 19

If the professional in the role-play does not effectively demonstrate the use of a particular skill in a role-play, then students can demonstrate a PRACTICAL UNDERSTANDING OF THIS SKILL by writing
A) That the skill was not used effectively.
B) An example of how the skill could have been used more effectively.
C) An explanation of why the clients were so difficult.
D) An analysis of the theory behind the skills.
E) A commitment to learn the skill in the future.

Accepted Answer

By providing an example of how the skill could have been used more effectively, students demonstrate a practical understanding of the skill by applying their knowledge to suggest improvements.

Question 20

To identify SKILLS that could be analyzed in the process recording, students may use
A) The inventories of skills in the textbook.
B) Skills identified in other scholarly textbooks.
C) Skills identified in journal articles.
D) Skills identified on scholarly and reputable websites.
E) All of the above.

Accepted Answer

Students can use a variety of sources to identify skills for analysis in process recording, including textbooks, scholarly articles, and reputable websites.

Quiz 11: Exploring Metaphoric Storytelling and Conflict Resolution Practices

A DECISION TREE is used to help people

A DECISION FORK depicts

An OUTCOME FORK depicts

The ENDPOINT VALUES identify

The EXPECTED VALUE for each outcome fork is calculated by

SOFT FACTORS on a decision tree refer to

The principle of RETRIBUTIVE JUSTICE generally requires that

What is the difference between COMPENSATION and RESTORATION?

Identify two advantages and two challenges in using DECISION TREES to help with conflict situations.

What is the advantage of involving both parties in developing a DECISION TREE, rather than just having one party develop it?

What is the difference between HARD FACTORS and SOFT FACTORS, and how is each depicted on a decision tree?

How can a decision tree be used by a helping professional to prepare for a negotiation process? (Provide a brief case example to demonstrate the value of preparing with a decision tree.)

How could a mother and son use a decision tree to help them decide which courses the son should take in high school? Provide examples to illustrate use of the decision tree.

The NARRATIVE section of a process recording refers to

The REFLECTION section of a process recording refers to

When writing a process recording and CRITIQUE of a role-play, students should

If the professional in the role-play does not effectively demonstrate the use of a particular skill in a role-play, then students can demonstrate a PRACTICAL UNDERSTANDING OF THIS SKILL by writing

To identify SKILLS that could be analyzed in the process recording, students may use