Of customers who register a complaint, ________.
A) all will do business with the company again because they are unwilling to dedicate the effort required to find another vendor
B) none will do business with the company again
C) customers whose complaints are satisfactorily resolved are more likely to provide publicity than those who are dissatisfied
D) some will do business with the company again if their complaint is resolved
E) the speed of resolution has no impact on the likelihood of repeat business

Question

Quizplus · Accepted Answer

Some customers who register a complaint may be willing to do business with the company again if their complaint is resolved to their satisfaction. However, this is not guaranteed for all customers who complain.

Of Customers Who Register a Complaint, ________