Question 1

Compare and contrast the configuration and structural characteristics of service organizations versus product organizations.

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Question 2

Discuss each of the categories of Perrow's framework. Give examples of each.

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Question 3

Contrast the axes on Perrow's framework for department technologies.

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Question 4

Describe an organization in which a mechanistic structure would be the most appropriate and explain why. Describe an organization in which an organic structure would be the most appropriate and explain why.

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Question 5

Do you agree with a top executive who claimed that top-level management is a craft technology? Based on your answer, what about top-level management can be taught in the classroom?

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Question 6

Using an organization you are familiar with (from your readings or personal experience), place its departments in the quadrants of Perrow's framework. What two factors are used to determine placement of a department in a quadrant? Explain how you applied these two factors in placing your organization's departments in the framework.

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Question 7

Extend the framework of Woodward's research findings to today, adding in whatever important technology did not exist at the time she did her research.

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Question 8

Discuss the impact technology has on job design.

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Question 9

Using the sociotechnical systems model, explain the design for joint optimization both in terms of the model and in terms that describe the meaning.

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Question 10

Discuss the six questions employees are normally asked to show how departmental technology can be analyzed for determining its placement on Perrow's technology framework.

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Question 11

If several of a bank's departments are considered to be sequentially interdependent, how should their interrelationship be managed?

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Question 12

List and briefly describe the subcomponents of the digital factory.

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Question 13

Using Woodward's findings, compare the structures that are appropriate for each of the technologies she identified. Use at least the following elements of structure: supervisor span of control, worker skill level, centralization, and number of management levels.

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Question 14

If interdependence is now pooled, should efforts be made to force the entities into greater interrelationship? Defend your position.

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Question 15

List the differences between manufacturing and service technologies. Provide three examples of service technologies, product and service technologies, and product technologies.

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Question 16

What is product life-cycle management (PLM)? List the three primary advantages the PLM software provides.

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Quiz 7: Manufacturing and Service Technologies