Question 1

Six Sigma is based on a methodology referred to as ____, which provides a structured way for organizations to approach and solve problems.
A) DMAIC
B) data warehousing
C) EIS
D) benchmarking

Accepted Answer

Six Sigma is based on the DMAIC methodology, which stands for Define, Measure, Analyze, Improve, and Control. This structured approach helps organizations identify and eliminate defects and improve efficiency and quality in their processes. Data warehousing, EIS, and benchmarking are related but distinct concepts that may be used in conjunction with Six Sigma but are not the basis of the methodology itself.

Question 2

The ____ is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.
A) benchmarking
B) balanced scorecard
C) management control system
D) Six Sigma

Accepted Answer

The balanced scorecard is specifically designed to balance financial measures with non-financial measures, relating to an organization's critical success factors. Benchmarking is a process of comparing performance against industry standards, while Six Sigma is a data-driven approach to quality improvement. A management control system is a broader term that encompasses various approaches to managing and controlling business operations.

Question 3

____ is typically concerned with well-defined problems about operational issues and past events.
A) Top management
B) First-line management
C) Employees
D) Middle-management

Accepted Answer

First-line management is typically concerned with day-to-day operations and solving problems related to operational issues and events that have already occurred. They are responsible for overseeing and supervising employees in order to ensure that tasks are completed effectively and efficiently. Top management, on the other hand, is responsible for setting strategic goals and making high-level decisions for the organization, while middle-management is responsible for translating those strategic goals into actionable plans and initiatives. Employees, while contributing to operational tasks, are not typically responsible for managing those tasks or problem-solving at a managerial level.

Question 4

Which of the following is an interactive information system that is designed to help managers at all levels make decisions through integrated databases in which a series of "what if" questions can be posed?
A) Decision support systems
B) Transaction processing systems
C) Management information systems
D) Enterprise resource planning

Accepted Answer

Decision support systems are specifically designed to assist managers in decision-making through the use of integrated databases and the ability to simulate various scenarios through "what-if" analysis. Transaction processing systems are focused on processing and recording routine transactions, while management information systems provide reports and analysis of data but do not necessarily have the same level of interactivity or scenario analysis capabilities as decision support systems. Enterprise resource planning systems are a type of integrated software solution that can include decision support functionality, but this is not necessarily their primary focus.

Question 5

____ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.
A) Benchmarking
B) Balanced scorecard
C) Knowledge management
D) Six Sigma

Accepted Answer

The goal of no more than 3.4 defects per million parts is a defining principle of Six Sigma. Benchmarking is a process of comparing one's business processes to those of other companies, the balanced scorecard is a performance management tool, and knowledge management is the process of capturing and sharing organizational knowledge.

Question 6

Which of the following is not a management control system?
A) Statistical reports
B) Quality control system
C) Discipline policies
D) Reward system

Accepted Answer

The answer of Which of the following is not a...

Question 7

____ software uses sophisticated decision-making processes to search raw data for patterns and relationships that may be significant.
A) Data warehousing
B) Data mining
C) Analytical
D) Decision support system.

Accepted Answer

Data mining is the process of using various analytical techniques to discover patterns and correlations in large datasets. It involves searching for information that is not immediately obvious, such as data relationships, trends, and patterns. Data warehousing is the process of storing large amounts of data in a central location for easy access and retrieval. Analytical software refers to any software that helps users interpret and analyze data, while a decision support system is a software system that helps users make decisions by providing data, analysis, and modeling tools. Of these options, data mining is the best choice for the given question.

Question 8

The systems that automate the organization's routine, day-to-day business transactions such as data from sales or purchases from suppliers are called:
A) transaction processing systems.
B) automated analysis systems.
C) inventory control systems.
D) decision support systems.

Accepted Answer

Transaction processing systems are designed to handle routine, day-to-day business transactions such as data from sales or purchases from suppliers. They focus on processing large volumes of data quickly and accurately to support operational decision making. Automated analysis systems, inventory control systems, and decision support systems are not designed specifically for handling routine transactions.

Question 9

Which of the following provides mid-level managers with reports that summarize data and support day-to-day decision making?
A) Executive information systems
B) Decision support systems
C) Information reporting systems
D) Feedback control systems

Accepted Answer

Information reporting systems provide mid-level managers with reports that summarize data and support day-to-day decision making. Executive information systems are designed for top-level executives, while decision support systems provide interactive analysis tools for complex decisions. Feedback control systems are designed to monitor and adjust organizational processes.

Question 10

The evolution of organizational applications of information technology move from first-line to the top as follows:
A) business resource, networking, transaction processing systems.
B) management information systems, business resource and operations.
C) operations, decision making and control, and adding strategic value.
D) work flow redesign, transaction processing systems, decision support systems.

Accepted Answer

The evolution of organizational applications of information technology moves from operations to decision making and control, and then adding strategic value. This progression reflects the increasing importance of IT in higher-level decision making and strategic planning within organizations. Choice A is incorrect because networking and transaction processing systems are not at the top level of organizational applications, and business resource is not a stand-alone category. Choice B is incorrect because it does not reflect the progression of applications from lower-level operations to higher-level decision making and strategic planning. Choice D is also incorrect as workflow redesign, although important, is not at the top level, and transaction processing systems and decision support systems are not mutually exclusive categories.

Question 11

The initial applications of information technology by organizations were in the area of:
A) decision support systems.
B) transaction processing systems.
C) management information systems.
D) enterprise resource planning.

Accepted Answer

The initial applications of information technology by organizations were in the area of transaction processing systems, which focused on automating routine and repetitive tasks such as order entry, inventory management, and payroll processing. Decision support systems, management information systems, and enterprise resource planning came later as organizations began to see the potential for using technology to support decision-making and improve overall efficiency and effectiveness.

Question 12

____ refers to the high-tech analysis of a company's data in order to make better strategic decisions.
A) Data warehousing
B) Data mining
C) Transaction processing
D) Business intelligence

Accepted Answer

Business intelligence involves gathering, analyzing, and interpreting data from a company's diverse sources in order to provide management with impactful business insight.

Question 13

The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as:
A) data mining.
B) data processing.
C) transaction processing systems.
D) data warehousing.

Accepted Answer

The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as data warehousing. Data mining involves the use of statistical techniques to extract patterns and insights from data, while data processing is the manipulation of data to transform it into a more useful format. Transaction processing systems are used to process transactions, such as sales or purchases, in real-time.

Question 14

Which of the following is not a step of a simplified feedback control model?
A) Take corrective action as needed
B) Establish standards of performance
C) Measure actual performance and compare to standards
D) Set organizational mission and vision

Accepted Answer

Setting organizational mission and vision is not a step in a simplified feedback control model, while establishing standards of performance, measuring actual performance and comparing to standards, and taking corrective action as needed are all included in the model.

Question 15

Which of the following is a software program that presents key business information in graphical, easy-to-interpret form and alerts managers to any deviations or unusual patterns in the data?
A) Executive dashboard
B) Transaction processing system
C) Executive information system
D) Information reporting system

Accepted Answer

An executive dashboard is a software program that presents key business information in graphical, easy-to-interpret form and alerts managers to any deviations or unusual patterns in the data. A transaction processing system is a software program that handles routine, day-to-day business transactions. An executive information system is a specialized software program that delivers relevant and timely information to executives and other decision makers. An information reporting system is a software program that generates reports based on data entered into the system.

Question 16

____ is typically based on software that can convert large amounts of complex data into pertinent information and provide that information to top managers in a timely fashion.
A) DSS
B) EIS
C) Information reporting system
D) TPS

Accepted Answer

An EIS, or Executive Information System, is designed to provide top managers with relevant and timely information. It is typically based on software that can convert large amounts of complex data into useful insights. DSS, or Decision Support Systems, can also provide relevant information to managers, but are more focused on helping with specific decision-making tasks. Information reporting systems are more focused on generating reports and presenting data, rather than analyzing and interpreting it. TPS, or Transaction Processing Systems, are focused on the day-to-day processing of routine transactions, rather than providing strategic information to top managers.

Question 17

____ are defined as the formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities.
A) Management control systems
B) MIS
C) DSS
D) TPS

Accepted Answer

Management control systems use information to maintain or alter patterns in organizational activities through formal routines, reports, and procedures. MIS (B) refers to the system that provides information for managerial decision-making, DSS (C) stands for Decision Support Systems, which are computer programs used to support decision-making, and TPS (D) stands for Transaction Processing Systems, which collect, store, and modify transaction data.

Question 18

____ specify standards for employee participation, teamwork, and problem solving.
A) Budgets
B) Quality control systems
C) Reward systems
D) Statistical reports

Accepted Answer

Quality control systems often include policies and procedures that dictate employee participation, teamwork, and problem solving. They ensure that all employees are aware of their roles and responsibilities in maintaining quality standards and working collaboratively to address any issues that arise. Budgets, reward systems, and statistical reports may also impact these areas, but they are not specifically designed to govern employee behavior in the same way that quality control systems do.

Question 19

The process of continually measuring products, services, and practices against tough competitors or other organizations recognized as industry leaders is referred to as:
A) balanced scorecard.
B) benchmarking.
C) Six Sigma.
D) ERP.

Accepted Answer

The process described is called benchmarking, which involves comparing practices and performances of an organization with those of industry leaders or competitors to identify areas that need improvement. The other options listed, such as balanced scorecard, Six Sigma, and ERP, are management frameworks used in business but are not related to the process of benchmarking.

Question 20

What is the highest level of application of use of information technology?
A) Internal control for profitability
B) External application for new business forms
C) Adding strategic value
D) Networking

Accepted Answer

Adding strategic value is the highest level of application of information technology. This means that IT is not just used for basic operations or control purposes, but also to create and support business strategies, enhance customer experiences, and drive innovation. A and D are important applications of IT, but they are not the highest level. B is also important, but it is more focused on creating new business models instead of adding strategic value.

Quiz 8: Using Information Technology for Control and Coordination

Six Sigma is based on a methodology referred to as ____, which provides a structured way for organizations to approach and solve problems.

The ____ is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

____ is typically concerned with well-defined problems about operational issues and past events.

Which of the following is an interactive information system that is designed to help managers at all levels make decisions through integrated databases in which a series of "what if" questions can be posed?

____ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

Which of the following is not a management control system?

____ software uses sophisticated decision-making processes to search raw data for patterns and relationships that may be significant.

The systems that automate the organization's routine, day-to-day business transactions such as data from sales or purchases from suppliers are called:

Which of the following provides mid-level managers with reports that summarize data and support day-to-day decision making?

The evolution of organizational applications of information technology move from first-line to the top as follows:

The initial applications of information technology by organizations were in the area of:

____ refers to the high-tech analysis of a company's data in order to make better strategic decisions.

The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as:

Which of the following is not a step of a simplified feedback control model?

Which of the following is a software program that presents key business information in graphical, easy-to-interpret form and alerts managers to any deviations or unusual patterns in the data?

____ is typically based on software that can convert large amounts of complex data into pertinent information and provide that information to top managers in a timely fashion.

____ are defined as the formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities.

____ specify standards for employee participation, teamwork, and problem solving.

The process of continually measuring products, services, and practices against tough competitors or other organizations recognized as industry leaders is referred to as:

What is the highest level of application of use of information technology?