A typical service desk supervisor ____.
A) works closely with senior service desk management on the service desk's budget
B) focuses on long-term service desk goals
C) oversees day-to-day operation of the service desk
D) establishes the service desk mission
Correct Answer:
Verified
Q46: _ listening is particularly important when interacting
Q47: _ is considered a self-management skill.
A)The ability
Q48: Which is true about knowledge and information-retrieval?
A)Good
Q49: A typical senior service desk manager _.
A)actively
Q50: A typical service desk manager _.
A)acquires funding
Q52: A set of tools that are used
Q53: The _ must ensure that information sources
Q54: _ is the function within IT that
Q55: _ is a typical activity included in
Q56: Which is true?
A)A team is a group
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