A set of tools that are used to store, manage, and present information sources, such as customer information, documents, policies, procedures, and incident resolutions are called a ____.
A) knowledge base
B) knowledge management system
C) problem database
D) known error database
Correct Answer:
Verified
Q47: _ is considered a self-management skill.
A)The ability
Q48: Which is true about knowledge and information-retrieval?
A)Good
Q49: A typical senior service desk manager _.
A)actively
Q50: A typical service desk manager _.
A)acquires funding
Q51: A typical service desk supervisor _.
A)works closely
Q53: The _ must ensure that information sources
Q54: _ is the function within IT that
Q55: _ is a typical activity included in
Q56: Which is true?
A)A team is a group
Q57: Completion
-A(n) _ is the person who initially
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents