____ is considered a self-management skill.
A) The ability to communicate verbally
B) The ability to solve problems
C) The ability to acquire knowledge
D) The ability to write effectively
Correct Answer:
Verified
Q42: _ is considered a soft skill.
A)Time-management
B)Problem-solving
C)Stress-management
D)Organizational ability
Q43: Problem solving is _.
A)basically trouble-shooting a technical
Q44: _ skills are particularly important in the
Q45: Being able to handle multiple problems at
Q46: _ listening is particularly important when interacting
Q48: Which is true about knowledge and information-retrieval?
A)Good
Q49: A typical senior service desk manager _.
A)actively
Q50: A typical service desk manager _.
A)acquires funding
Q51: A typical service desk supervisor _.
A)works closely
Q52: A set of tools that are used
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