Thomas was in charge of conducting a training needs analysis (TNA) in his organisation.As part of this process he gathered information from customers, supervisors, colleagues and suppliers about the performance of a group of salespeople in the organisation.Which level of analysis did Thomas conduct?
A) organisational
B) operational
C) individual
D) environmental

Question

Quizplus · Accepted Answer

The information gathered from customers, supervisors, colleagues and suppliers indicates that Thomas conducted an operational level analysis, as he focused on the performance of a specific group of salespeople within the organisation. Organisational level analysis would involve looking at the broader strategies and systems of the organisation, while individual level analysis would involve looking at the performance of specific employees. Environmental level analysis would involve considering external factors that may impact the organisation, such as economic trends or political developments.

Thomas Was in Charge of Conducting a Training Needs Analysis