______________ is a "sin of service" defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically.
A) Robotism
B) Rule Book
C) Condescension
D) Runaround

Question

______________  is a "sin of service" defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically.
A) Robotism
B) Rule Book
C) Condescension
D) Runaround

Quizplus · Accepted Answer

Albrecht defined Robotism as a "sin of service" where employees treat every customer identically and focus solely on completing the job as quickly as possible.

______________ Is a "Sin of Service" Defined by Albrecht as Occurring