Which of the following is the best opening for an adjustment message?
A)Unfortunately,your negative experience with our restaurant reflects a common complaint by our customers.
B)We have credited your account for $36 to refund your dining bill.
C)We are so sorry that you had a bad experience while dining with us last month.
D)Although we generally don't offer refunds,we're willing to make an exception in this case.

Question

Quizplus · Accepted Answer

Option B directly addresses the resolution of the customer's issue by stating that their account has been credited, which is a positive and proactive opening for an adjustment message.

Which of the Following Is the Best Opening for an Adjustment