In writing adjustment messages to customers,your goal should be to ________.
A)rectify a wrong,if one exists
B)regain the confidence of the customer
C)promote future business
D)accomplish all of these

Question

Quizplus · Accepted Answer

In writing adjustment messages, the goal should be to rectify a wrong, if one exists, regain the confidence of the customer, and promote future business. Therefore, the best choice is option D, which states all of these goals.

In Writing Adjustment Messages to Customers,your Goal Should Be to ________