When developing the tone for a claim letter,________ .
A)bear in mind that the person reading your message is seldom responsible for the problem
B)state the facts of your claim logically,objectively,and unemotionally
C)remember that smart businesses know that retaining a customer is far less costly than recruiting a new one
D)keep all of these choices in mind

Question

Quizplus · Accepted Answer

All of the choices mentioned are important when developing the tone for a claim letter. The reader of the letter may not be responsible for the issue, so it's important to maintain a professional and respectful tone while stating the facts logically, objectively, and unemotionally. Additionally, businesses understand the value of customer loyalty, so reminding them of this fact may lead to a more positive resolution of the claim.

When Developing the Tone for a Claim Letter,________