In general, case managers who are culturally sensitive understand that:
I.each client is unique.
II.sustained eye contact is essential.
III.language has different meanings.
IV.biases can hurt the relationship.
A)II, III and IV
B)I, II, III, and IV
C)I, III and IV
D)I, II and III

Question

In general, case managers who are culturally sensitive understand that:
I.each client is unique.
II.sustained eye contact is essential.
III.language has different meanings.
IV.biases can hurt the relationship. ​
A)II, III and IV
B)I, II, III, and IV
C)I, III and IV
D)I, II and III

Quizplus · Accepted Answer

Culturally sensitive case managers recognize the uniqueness of each client, understand that language can have different meanings in different cultures, and are aware that biases can negatively impact the client-manager relationship. Sustained eye contact is not universally essential and can be culturally inappropriate in some contexts.

In General, Case Managers Who Are Culturally Sensitive Understand That