Question 1

To demonstrate tolerance and tact in the workplace, which of the following should you do?
A)Avoid apologizing for errors or misunderstandings because doing so calls attention to them.
B)Choose writing over face-to-face interactions whenever possible.
C)Work to improve your vocal quality.
D)Keep your personal opinions of people private.

Accepted Answer

Keeping personal opinions of people private helps maintain a professional environment and demonstrates respect and tact.

Question 2

Which of the following is the best advice regarding workplace conversation?
A)Always use first names when addressing supervisors, customers, and coworkers.
B)Avoid social situations with coworkers.
C)Bring up controversial topics to show that you follow the news.
D)Learn to listen actively, expecting to learn something.

Accepted Answer

Active listening is crucial in workplace conversations as it demonstrates respect, fosters understanding, and can lead to productive dialogue and learning.

Question 3

Which of the following statements about workplace criticism is most accurate?
A)When receiving criticism, individuals should focus on their feelings rather than on the content of the criticism.
B)Most individuals like to give and receive criticism.
C)Giving and receiving criticism is a normal occurrence in the business world.
D)In today's workplace, only managers must give criticism.

Accepted Answer

Criticism, both giving and receiving, is a common and necessary part of professional growth and workplace dynamics. It helps individuals and organizations to improve and address issues.

Question 4

How do recruiters and employers view the importance of professional behavior in the workplace?
A)Although recruiters are impressed with applicants who speak and write well, a candidate's technical expertise is all that matters.
B)Good manners and a businesslike, professional demeanor are among the top skills recruiters seek in applicants.
C)Professionalism and soft skills are important only in service-oriented fields.
D)Team, communication, and people skills are low priorities for most recruiters and employers.

Accepted Answer

Professional behavior, including good manners and a professional demeanor, is highly valued by recruiters and employers as it contributes significantly to the workplace environment and the company's public image.

Question 5

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?
A)Put all focus on his job and avoid volunteering his services to a worthy community or charity group.
B)Avoid apologizing for any errors.
C)Honor his commitments and keep promises.
D)Avoid any interaction with coworkers so that he stays focused on his job.

Accepted Answer

Honoring commitments and keeping promises are key behaviors that demonstrate diligence and reliability. These actions show that Richard takes his responsibilities seriously and can be trusted to follow through on his obligations.

Question 6

To use your voice effectively,
A)speak in a relaxed, controlled, well-pitched voice at about 125 words per minute.
B)overemphasize all words to guarantee audience understanding.
C)avoid listening to educated individuals to retain your speaking uniqueness.
D)keep the same volume and rate while speaking.

Accepted Answer

Speaking in a relaxed, controlled, well-pitched voice at about 125 words per minute is effective for clear communication. It ensures that the speaker is understandable without being monotonous or overly dramatic.

Question 7

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?
A)Use language that focuses on improvement instead of problems.
B)To show more compassion, be as vague as possible.
C)Ask the team members for feedback.
D)Discuss the behavior, not the person.

Accepted Answer

Being vague does not help in providing constructive criticism. It is important to be specific and clear about what needs improvement to ensure the feedback is useful and actionable for the recipient.

Question 8

Which of the following statements about professionalism in the workplace is most accurate?
A)Unprofessional behavior affects only the individual who displays it.
B)More organizations are establishing procedures or policies to encourage professionalism.
C)Employees need to exhibit professional behavior only when working at their desks.
D)You exhibit professional behavior only through nonverbal actions such as dressing appropriately or maintaining eye contact with others.

Accepted Answer

Professionalism is increasingly recognized as crucial for organizational success and reputation, leading more organizations to establish specific procedures or policies to encourage and maintain professional behavior among their employees. This includes aspects beyond mere appearance or nonverbal actions, encompassing communication, reliability, ethics, and more.

Question 9

Personal attacks, rudeness, and disrespectful comments relate most closely to which trait required for positive workplace relations?
A)Polish
B)Civility
C)Etiquette
D)Soft skills

Accepted Answer

Civility relates most closely to respectful interactions and refraining from personal attacks, rudeness, and disrespectful comments, which are essential for positive workplace relations.

Question 10

Face-to-face communication
A)is the least rich communication channel.
B)increases the likelihood of misunderstandings.
C)reduces cooperation and limits problem solving during conflict.
D)is the most effective of all communication channels.

Accepted Answer

Face-to-face communication is considered the most effective of all communication channels because it allows for immediate feedback, non-verbal cues, and better understanding, thus reducing misunderstandings and enhancing cooperation and problem-solving.

Question 11

Saying words correctly and clearly with the accepted sounds and accented syllables reflects
A)rate.
B)pitch.
C)vocal quality.
D)proper pronunciation.

Accepted Answer

Proper pronunciation refers to saying words correctly and clearly with the accepted sounds and accented syllables. It involves articulating words in a way that is understood by others, following the standard or accepted pronunciation of the language.

Question 12

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?
A)Interrupt your supervisor frequently to comment on his or her suggestions so that you don't miss giving feedback on anything.
B)To avoid any type of confrontation with your supervisor, agree with all comments made.
C)Try to deflect blame for anything negative said to others in your department.
D)Ask for clarification of comments when necessary.

Accepted Answer

Asking for clarification ensures you understand the feedback fully and shows your willingness to improve. It's a constructive way to engage with criticism without being defensive or dismissive.

Question 13

___________________ intelligence requires us to interact well, be perceptive, and show sensitivity toward others.
A)Academic
B)Emotional
C)Social
D)Executive

Accepted Answer

Social intelligence involves interacting well with others, being perceptive, and showing sensitivity toward others.

Question 14

In today's digital age, professionalism requires all employees to maintain a positive ____________________ presence.
A)sales
B)nonverbal
C)online
D)managerial

Accepted Answer

In today's digital age, maintaining a positive online presence is crucial for professionalism, as it reflects on the individual and their employer in the vast and accessible digital world.

Question 15

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and
A)soft and hard skills.
B)self-actualization and self-control.
C)sharing and collegiality.
D)education and training.

Accepted Answer

Sharing and collegiality are considered part of the six dimensions of professional behavior, emphasizing the importance of teamwork and mutual support in a professional setting.

Question 16

A synonym for professionalism is
A)hard skills.
B)social acceptance.
C)business etiquette.
D)diversity.

Accepted Answer

Professionalism is often associated with the manner in which a person conducts themselves in a business environment, which includes adhering to the norms, values, and expectations of business etiquette.

Question 17

Which of the following statement best provides constructive criticism?
A)You seem to think that you can submit any kind of work and that it doesn't matter.
B)Your work is often shoddy.
C)Producing inferior work often causes this company to lose time and money.
D)You need to produce work that meets this company's standards.

Accepted Answer

The answer of Which of the following statement best provides...

Question 18

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?
A)A grasp of workplace etiquette
B)An eagerness to learn
C)The ability to work effectively as part of a team
D)Proficiency in using a variety of computer software packages

Accepted Answer

Soft skills refer to personal attributes that enable someone to interact effectively and harmoniously with other people. Proficiency in using a variety of computer software packages is considered a hard skill, as it is a specific, teachable ability that can be defined and measured, unlike soft skills which are related to one's personality and interpersonal abilities.

Question 19

The best definition of uptalk is
A)a flat or monotonous delivery.
B)a rising inflection at the end of a sentence that makes statements sound like questions.
C)self-gratifying comments to make you appear better than others.
D)an unnaturally quick speaking pattern.

Accepted Answer

Uptalk is characterized by a rising inflection at the end of sentences, which can make statements sound as though they are questions. This vocal pattern is distinct from monotone delivery, self-aggrandizing speech, or rapid speech patterns.

Question 20

Which of the following statements about  the power of the human voice is most accurate?
A)The voice sends only verbal messages to receivers.
B)Individuals can learn to change their voice to make it more effective and powerful.
C)No correlation exists between the voice and perceived authority and trust.
D)All answer choices are accurate statements about the human voice.

Accepted Answer

The human voice is a powerful tool that can be trained and modified to improve its effectiveness and impact. This includes aspects like tone, pitch, and volume, which can influence how a message is received and perceived by others.

Quiz 11: Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

To demonstrate tolerance and tact in the workplace, which of the following should you do?

Which of the following is the best advice regarding workplace conversation?

Which of the following statements about workplace criticism is most accurate?

How do recruiters and employers view the importance of professional behavior in the workplace?

Richard wants to prove that he is diligent and reliable. What is the best advice you can give him?

To use your voice effectively,

You recently chaired a team implementing new federal confidentiality requirements. After implementation, you must evaluate each team member's performance. Which of the following suggestions about giving constructive criticism is not accurate?

Which of the following statements about professionalism in the workplace is most accurate?

Personal attacks, rudeness, and disrespectful comments relate most closely to which trait required for positive workplace relations?

Face-to-face communication

Saying words correctly and clearly with the accepted sounds and accented syllables reflects

You are in a meeting receiving your performance review and are surprised that your supervisor has offered you many suggestions for improvement. How should you react to the criticism?

___________________ intelligence requires us to interact well, be perceptive, and show sensitivity toward others.

In today's digital age, professionalism requires all employees to maintain a positive ____________________ presence.

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

A synonym for professionalism is

Which of the following statement best provides constructive criticism?

Jue understands that soft skills and professional polish will ensure her long-term success on the job. Which of the following is not a soft skill?

The best definition of uptalk is

Which of the following statements about the power of the human voice is most accurate?