Question 1

Which of the following is not a physical barrier for listening?
A)Hearing disabilities
B)Poor acoustics
C)Noisy surroundings
D)Personal values

Accepted Answer

Personal values are not a physical barrier; they are considered a psychological or cognitive barrier that affects how we perceive and interpret the message being communicated. Physical barriers are tangible factors that can hinder the physical process of listening, such as hearing disabilities, poor acoustics, and noisy surroundings.

Question 2

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?
A)Language problem barrier
B)Psychological barrier
C)Physical barrier
D)Nonverbal distraction barrier

Accepted Answer

The difficulty in concentrating due to preconceived notions about the necessity of the change is a psychological barrier. This type of barrier involves internal factors such as biases, prejudices, or emotions that hinder effective listening.

Question 3

Communication skills
A)are not as important as technical skills for career success.
B)are not necessary in today's competitive job market.
C)are ranked by recruiters at the top of qualities they most desire in job seekers.
D)cannot be learned; they are innate.

Accepted Answer

Communication skills are highly valued by recruiters and often rank at the top of the list of qualities they seek in job candidates. This is because effective communication is crucial for teamwork, client interactions, and the successful execution of projects.

Question 4

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?
A)Keeping an open mind
B)Establishing a receptive mind-set
C)Capitalizing on lag time
D)Controlling her surroundings

Accepted Answer

Amelia is controlling her surroundings to minimize distractions and interruptions, which helps her focus better on the interviews and thus improves her listening skills.

Question 5

Which of the following statements is most accurate?
A)Workers today communicate less than in previous years.
B)Technology has not affected how and why we communicate.
C)Businesses today generate a wide range of messages using a variety of media.
D)Writing is a skill set used only by managers and corporate executives.

Accepted Answer

Businesses today utilize a diverse array of media to create and disseminate a wide range of messages, reflecting the impact of technological advancements on communication practices.

Question 6

Which statement about today's workplace is most accurate?
A)Employees can expect to have more managers.
B)Very few businesses involve employees in decision making.
C)Today's employees can expect to interact with people from many cultures.
D)Businesses use social media only to interact with customers.

Accepted Answer

Today's global economy means that employees are more likely than ever to interact with colleagues, clients, and customers from a variety of cultural backgrounds, making cultural competency and communication skills increasingly important in the workplace.

Question 7

According to research, what percentage of our work time is spent listening?
A)50 percent
B)90 percent
C)10 percent
D)25 percent

Accepted Answer

Research indicates that people spend about 50 percent of their work time listening. This highlights the importance of effective listening skills in the workplace.

Question 8

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on
A)creating an entirely online presence.
B)promoting from within.
C)increasing levels of management.
D)business ethics.

Accepted Answer

The focus on business ethics is a major trend in today's dynamic world of work, reflecting a growing concern for corporate responsibility, ethical decision-making, and the impact of business practices on society and the environment.

Question 9

Which of the following statements about today's business environments is most accurate?
A)The number of telecommuting employees is expected to decline in the future.
B)All companies assign offices for employees.
C)Many employees today no longer need an office; they can work anytime and anywhere.
D)Workers today spend more time in offices than workers in the past.

Accepted Answer

Many employees today can work remotely thanks to advancements in technology and changes in work culture, eliminating the need for a traditional office space.

Question 10

The ability to locate and identify a device as soon as its user connects to the network is known as
A)presence technology.
B)cloud computing.
C)videoconferencing.
D)podcasting.

Accepted Answer

Presence technology allows for the identification and location of a device immediately upon its connection to a network, enabling real-time status information about the device and its user.

Question 11

Strategic use of e-mail, internet, voice mail, and texting are most important in developing your
A)on-the-job accuracy.
B)relationships with your co-workers.
C)professional reputation.
D)productivity goals.

Accepted Answer

Strategic use of communication tools like email, internet, voicemail, and texting is crucial in developing your professional reputation as it reflects your communication skills, responsiveness, and professionalism.

Question 12

Which of the following statements is most accurate?
A)Very few management problems are related to listening.
B)The average person remembers nearly three quarters of what he or she hears following a 10-minute presentation.
C)We misinterpret, misunderstand, or change very little of what we hear.
D)Most people are not very good listeners.

Accepted Answer

Most people are not very good listeners, which is supported by numerous studies in communication and psychology. Effective listening is a skill that requires effort and practice, and many people struggle with various aspects of listening, including maintaining focus, interpreting messages accurately, and remembering details.

Question 13

Peter must inform his employees that his company will need to let go of employees. Which word would be best for Peter to use when conveying this idea to his employees?
A)Layoff
B)Streamlining
C)Paradigm shift
D)Rightsizing

Accepted Answer

"Layoff" is the most direct and clear term to use when informing employees about job terminations, avoiding euphemisms that might confuse or mislead.

Question 14

Many of us are poor listeners because
A)the brain can process information at least three times as fast as people talk.
B)we tend to "tune out" speakers whose ideas run counter to our own.
C)we would rather talk than listen.
D)All answer choices are correct.

Accepted Answer

All the options provided are common reasons why many individuals might struggle with listening effectively. The brain's ability to process information faster than the rate of speech can lead to a lack of attention or focus. Similarly, a natural bias to disregard information that contradicts our own beliefs and a preference for speaking over listening can impair our listening skills.

Question 15

According to researchers, most people listen at what level of proficiency?
A)100 percent
B)5 percent
C)25-50 percent
D)75 percent

Accepted Answer

Most people listen at a 25-50 percent level of proficiency, indicating that there is significant room for improvement in listening skills for the majority of individuals.

Question 16

Which of the following is associated with active listening?
A)Establishing a receptive mind-set
B)Focusing on appearance and delivery
C)Concentrating on your next comment
D)Taking as many notes as possible

Accepted Answer

Active listening involves establishing a receptive mind-set to fully engage with the speaker's message, rather than focusing on superficial aspects, planning responses, or excessive note-taking which can distract from understanding the speaker's intent.

Question 17

The term  flattened management hierarchies  refers to
A)renewed emphasis on ethics.
B)fewer levels of management.
C)more levels of management.
D)less individual decision making and communication.

Accepted Answer

Flattened management hierarchies mean that there are fewer levels of management within an organization, which often leads to more direct communication and decision-making processes among employees and managers.

Question 18

To show that you are actively listening during a job interview, you should
A)nod strategically and maintain eye contact.
B)take selective notes.
C)ask related questions.
D)do all of these.

Accepted Answer

The answer of To show that you are actively listening...

Question 19

Soft skills are essential career attributes that include communicating effectively, solving problems, making ethical decisions, and
A)tabulating statistical information.
B)appreciating diversity.
C)operating with the latest technology.
D)All are correct.

Accepted Answer

Soft skills focus on interpersonal interactions, adaptability, and personal attributes that facilitate effective and harmonious participation in a work environment. Appreciating diversity is directly related to these interpersonal skills, enhancing teamwork and collaboration in diverse work settings. Tabulating statistical information and operating with the latest technology, while valuable skills, are more technical or hard skills rather than soft skills.

Question 20

Which of the following statements is most accurate?
A)The need for well-written messages has declined in today's workforce.
B)Employers rank soft skills as less valuable than hard skills.
C)Social media are playing an increasingly prominent role in business.
D)Today's use of digital media requires less written communication.

Accepted Answer

Social media's role in business has grown significantly, becoming a crucial platform for marketing, customer engagement, and communication.

Quiz 1: Succeeding in the Mobile and Social Workplace

Which of the following is not a physical barrier for listening?

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

Communication skills

Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?

Which of the following statements is most accurate?

Which statement about today's workplace is most accurate?

According to research, what percentage of our work time is spent listening?

Major trends in today's dynamic world of work include increased emphasis on self-directed work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on

Which of the following statements about today's business environments is most accurate?

The ability to locate and identify a device as soon as its user connects to the network is known as

Strategic use of e-mail, internet, voice mail, and texting are most important in developing your

Which of the following statements is most accurate?

Peter must inform his employees that his company will need to let go of employees. Which word would be best for Peter to use when conveying this idea to his employees?

Many of us are poor listeners because

According to researchers, most people listen at what level of proficiency?

Which of the following is associated with active listening?

The term flattened management hierarchies refers to

To show that you are actively listening during a job interview, you should

Soft skills are essential career attributes that include communicating effectively, solving problems, making ethical decisions, and

Which of the following statements is most accurate?