Dean has decided to include an apology as part of an adjustment message he is writing. Where in the message should he include it?
A)The subject line
B)The opening
C)The closing
D)Multiple places throughout

Question

Quizplus · Accepted Answer

An apology in an adjustment message is most effectively placed in the opening. This sets a positive tone for the message, showing the recipient that their concerns are taken seriously and that the sender is taking responsibility.

Dean Has Decided to Include an Apology as Part of an Adjustment