Which of the following statements about claims is most accurate?
A)If you expect that your claim will be granted, a letter or e-mail message is not necessary.
B)Businesses will probably take a claim letter more seriously than an e-mail message or a telephone call.
C)All claim messages should be written using the indirect strategy.
D)Smart businesses dislike receiving claim messages because it means they did something wrong.

Question

Quizplus · Accepted Answer

Businesses often perceive claim letters as more formal and serious compared to emails or phone calls, which can lead to a more prompt and careful response. This perception is rooted in the effort and formality associated with drafting and sending a physical letter.

Which of the Following Statements About Claims Is Most Accurate