Which of the following is an effective opening for a routine request message?
A) Please answer the following questions about your Web services.
B) My name is Jill Aubrey, and I am the office manager for Cape Consulting Inc.
C) I recently read an article about your firm in the local newspaper.
D) Cape Consulting Inc. is the premier communication-consulting firm in the Cape and islands area.
Correct Answer:
Verified
Q11: Which of the following is the most
Q12: Most workplace messages should be organized
A)indirectly.
B)chronologically.
C)directly.
D)topically.
Q13: Although e-mail is successful for both internal
Q14: All of the following are considered routine
Q15: End dates and specific actions in a
Q17: The body of a routine request message
Q18: In responding positively to a claim, begin
Q19: The conclusion of a response message should
A)avoid
Q20: Which part(s)of your messages are readers likely
Q21: Which of the following statements about claims
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