All of the following are considered routine business messages except
A)an e-mail message to a coworker that confirms the time for an upcoming meeting.
B)a letter to a customer denying a request for credit.
C)an e-mail reply to a customer acknowledging that an order has been shipped.
D)an all-staff memo that outlines the new procedures for processing returned merchandise.

Question

Quizplus · Accepted Answer

Denying a request for credit is not considered a routine business message because it involves a significant decision affecting the customer relationship and may require a more personalized and carefully crafted communication approach.

All of the Following Are Considered Routine Business Messages Except