In the context of service enthusiasm, a salesperson must:
A) make it easy for his or her customers to discuss problems or complaints.
B) not concern himself or herself with the customer once a sale is made.
C) use cold canvassing for customer prospecting.
D) always advise a customer to talk directly to the after-sales support for any assistance.
E) apply the practices of the traditional sales process

Question

Quizplus · Accepted Answer

Making it easy for customers to discuss problems or complaints is a key aspect of service enthusiasm, as it demonstrates a commitment to customer satisfaction and fosters a positive relationship between the salesperson and the customer.

In the Context of Service Enthusiasm, a Salesperson Must