In the context of providing quality customer service, _____ refer to brief periods of time when a customer comes into contact with a salesperson, the training staff, installers, field engineers, or service personnel and has an opportunity to form an impression.
A) close encounters
B) watershed moments
C) innovation meetings
D) forecast periods
E) moments of truth

Question

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The Answer of In the context of providing quality customer service, _____ refer to brief periods of time when a customer comes into contact with a salesperson, the training staff, installers, field engineers, or service personnel and has an opportunity to form an impression.
A) close encounters
B) watershed moments
C) innovation meetings
D) forecast periods
E) moments of truth

In the Context of Providing Quality Customer Service, _____ Refer