Blake's client expressed her concerns and questioned some of the details of the sales proposal once he completed his sales presentation. An effective salesperson would
A) downplay these objections and push to close the sale as quickly as possible to avoid the endless questions that some customers ask.
B) address her concerns and develop a better relationship.
C) consider revising the presentation so that next time customer concerns and objections can be avoided.
D) bring in the top executives of the company to close the sale.

Question

Quizplus · Accepted Answer

After the presentation, the next step in the selling process is to answer customer objections. Questions and concerns by the customer should be viewed as an opportunity to create a stronger relationship.

Blake's Client Expressed Her Concerns and Questioned Some of the Details