As a concept, customer relationship management begins its focus on customers with:
A)information.
B)product.
C)distribution.
D)communication.
E)price.

Question

Quizplus · Accepted Answer

Customer relationship management begins with gathering information about customers in order to better understand their needs and preferences. This information can then be used to tailor products, services, and communication strategies to build stronger relationships with customers.

As a Concept, Customer Relationship Management Begins Its Focus on Customers