Once you have heard a customer's complaint in full and have come up with what you consider to be an appropriate solution to it, you should:
A) implement the solution.
B) submit your solution up the chain of command for approval.
C) inform the customer of your solution, and then implement it.
D) check with the customer that the solution is acceptable to them before implementing it.
E) None of these responses are correct.

Question

Quizplus · Accepted Answer

It is important to check with the customer that the solution you have proposed is acceptable to them before implementing it. This ensures that the customer is satisfied with the resolution and also helps to avoid any further misunderstandings or issues down the line.

Once You Have Heard a Customer's Complaint in Full and Have