Which of the following the correct set of actions to follow when handling a customer complaint?
A) Take notes, offer explanations and listen.
B) Offer explanations, listen and take notes.
C) Listen and take notes, but do not offer explanations.
D) Take notes and listen, but do not offer explanations.
E) Offer explanations, take notes and listen.

Question

Quizplus · Accepted Answer

The correct approach is to first listen to the customer's complaint and take notes to ensure you understand the issue fully. Offering explanations should be avoided initially to ensure the customer feels heard and understood.

Which of the Following the Correct Set of Actions to Follow