Organizational development specialists typically identify three distinct steps for achieving behavioural and attitudinal changes. These are
A) freezing, changing, and intervention.
B) unfreezing, change agent, and freezing.
C) unfreezing, changing, and refreezing.
D) intervention, refreezing, and change agent.
E) none of these.

Question

Quizplus · Accepted Answer

Unfreezing involves creating a motivation for change, changing involves introducing new behaviours or attitudes, and refreezing involves institutionalizing the new behaviours or attitudes so they become the norm. This three-step process is commonly referred to as Lewin's Change Model. Option A is incorrect because "freezing" is not a step in the process, but rather a term used to describe the establishment of the new behaviours or attitudes. Option B is incorrect because it is missing the refreezing step. Option D is incorrect because it presents the steps out of order, with intervention (which is not a step in the original model) coming first.

Organizational Development Specialists Typically Identify Three Distinct Steps for Achieving