When using the balanced scorecard to monitor performance, which of the following perspectives is the foundation for improvement in all other areas?
A)Internal business processes
B)Financial
C)Learning and growth
D)Customer

Question

Quizplus · Accepted Answer

The learning and growth perspective is the foundation for improvement in all other areas because it focuses on developing employee skills and knowledge, which leads to better internal business processes, higher customer satisfaction, and ultimately improved financial performance. Without continuous learning and growth, it is difficult to achieve sustained success in the other areas.

When Using the Balanced Scorecard to Monitor Performance, Which of the Following