When using the balanced scorecard to monitor performance, the internal business processes perspective answers which of the following questions?
A)Are we developing employees and providing technologies that facilitate change and improvement?
B)Are we improving our business processes in order to deliver maximum value to our customers?
C)Are we meeting our stakeholders' expectations?
D)Are we growing in a manner to be competitive in the industry?

Question

Quizplus · Accepted Answer

The internal business processes perspective in the balanced scorecard is concerned with improving business processes to deliver maximum value to customers. Option A is related to the learning and growth perspective, option C is related to the stakeholder perspective, and option D is related to the financial perspective.

When Using the Balanced Scorecard to Monitor Performance, the Internal