If a firm has reached the point at which further reducing waiting time is not economically feasible, reducing the ______________ is sometimes attractive.
A)channels
B)perceived service time
C)capacity underload
D)perceived waiting time
E)system underutilization

Question

Quizplus · Accepted Answer

When further reducing actual waiting time becomes economically infeasible, firms often aim to reduce the perceived waiting time. This can involve strategies to make the wait feel shorter for customers, such as providing entertainment or information updates, which doesn't necessarily change the actual wait time but improves the customer's experience.

If a Firm Has Reached the Point at Which Further