Which one of the following measures of system performance is a key measure with respect to customer satisfaction?
A)average number of customers waiting in line
B)system utilization
C)average number of customers in the calling population
D)probability of a server being busy
E)capacity costs per hour

Question

Quizplus · Accepted Answer

The average number of customers waiting in line directly impacts customer satisfaction, as longer wait times typically lead to lower satisfaction levels.

Which One of the Following Measures of System Performance Is