The design of a service system often is used by management to _____________ the cost of capacity in relation to the expected cost of customers waiting.
A)eliminate
B)zeroize
C)maximize
D)minimize
E)balance

Question

Quizplus · Accepted Answer

The design of a service system is used by management to balance the cost of capacity (how much it costs to provide a service) with the expected cost of customers waiting (such as lost business or dissatisfaction), ensuring an efficient and cost-effective operation.

The Design of a Service System Often Is Used by Management