Edwin is a team leader at a direct mail advertising company. He was asked to write a progress report on a client's most recent campaign. Although Edwin did not deliver all of the mailers on time, he was able to communicate this to his boss using positive emphasis. Which of the following did Edwin most likely say to his boss?
A) I worked very hard but failed to deliver the mailers on time.
B) It is unfortunate that I did not complete the deliveries by the client's specified date.
C) My inability to complete the deliveries on time may create backlogs in the campaign.
D) I have completed more than half of the deliveries and will complete the rest by the end of the week.
E) I apologize for not delivering the mailers on time; I hope to be able to send the rest by the end of the week.

Question

Quizplus · Accepted Answer

Option D focuses on the progress made and provides a clear plan for completing the task, which is a positive way to communicate about a setback.

Edwin Is a Team Leader at a Direct Mail Advertising