If a decisive pattern customer directly places blame on you, the service provider, a strategy you may use in response is to ________.
A) be brief in offering solutions
B) seek the customer's reassurance
C) give a weak handshake
D) turn the customer over to someone else

Question

Quizplus · Accepted Answer

Being brief in offering solutions is effective because it focuses on resolving the issue quickly and efficiently, which is often the primary concern of a customer who is upset or dissatisfied.

If a Decisive Pattern Customer Directly Places Blame on You