If a rational behavior style customer makes intermittent eye contact, a service strategy you may want to use is to ________.
A) focus on the negative aspect
B) avoid making eye contact
C) avoid smiling
D) listen actively

Question

Quizplus · Accepted Answer

Active listening is a key strategy when dealing with customers who exhibit a rational behavior style, including those making intermittent eye contact. It shows attentiveness and respect for their concerns or questions, fostering a positive interaction.

If a Rational Behavior Style Customer Makes Intermittent Eye Contact