Values can also influence your perceptions and actions toward others.
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Q8: "Diversity" only refers to race or the
Q9: The key to effectively serving all customers,
Q10: Values are based on deeply held beliefs
Q11: Polychronic refers to the perception of time
Q13: Within a given subculture of society, all
Q14: Many service providers are wise to take
Q15: Closed-end questions encourage customers to share information.
Q16: Disclosing personal information about oneself is often
Q17: Diversity presents challenges but enriches our lives
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