Fiona works in customer relations for a national mail order catalogue. She spends the day solving problems for customers. It is very rare that she ever runs across a situation that she has not solved in her past. Almost everything she has dealt with is listed in her employee manual. What type of decisions does she spend her day making?
A) nonprogrammed decisions
B) executive decisions
C) strategy decisions
D) programmed decisions

Question

Quizplus · Accepted Answer

Fiona spends her day making programmed decisions, which are routine and repetitive decisions that can be handled by established business rules and procedures, as indicated by her reliance on the employee manual for solving almost all customer problems.

Fiona Works in Customer Relations for a National Mail Order