The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT
A) avoid the temptation to oversell the virtues of the project to win approval.
B) make sure to develop a well-defined scope statement.
C) delay communicating problems that you feel can be resolved without involving the customer.
D) share significant risks that might disrupt project execution.
E) make sure that customer interactions are handled in a competent and professional manner.

Question

Quizplus · Accepted Answer

Delaying communication about problems, even if the project manager believes they can be resolved without involving the customer, can lead to a breakdown in trust and mismanaged expectations. Transparency is key in managing customer expectations and perceptions.

The Following Are Ways a Project Manager Can Manage a Customer's