The final step in the service strategy is to figure out how the service delivery system makes the service product available to the guest.

Question

Quizplus · Accepted Answer

This statement is true. The final step in the service strategy is to determine how the service delivery system will provide the service to the guest, whether it be through physical channels (e.g. in-person interactions) or electronic channels (e.g. online portals).

The Final Step in the Service Strategy Is to Figure