What are the three factors of a guest's response to a service setting?
A) physical, mental, emotional
B) physical, cognitive, emotional
C) physiological, mental, emotional
D) physiological, cognitive, emotional

Question

Quizplus · Accepted Answer

The three factors of a guest's response to a service setting are physiological, cognitive, and emotional. Physiological factors include the physical environment, such as the temperature, lighting, and noise level. Cognitive factors include the guest's thoughts and beliefs about the service setting, such as their expectations and perceptions. Emotional factors include the guest's feelings and emotions about the service setting, such as their satisfaction and loyalty.

What Are the Three Factors of a Guest's Response to a Service