A guest's emotional responses have which two elements of interest to hospitality organizations?
A) impact on perception; impact on satisfaction
B) impact on per capita spend; impact on repeat business
C) degree of nostalgia; degree of loyalty
D) degree of arousal; degree of pleasure

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The Answer of A guest's emotional responses have which two elements of interest to hospitality organizations?
A) impact on perception; impact on satisfaction
B) impact on per capita spend; impact on repeat business
C) degree of nostalgia; degree of loyalty
D) degree of arousal; degree of pleasure

A Guest's Emotional Responses Have Which Two Elements of Interest