An organization that attempts to increase the revenue-producing space within which it provides guest experience at the expense of essential but non-revenue producing space will most likely
A) have a memorable service setting, but unreliable delivery system
B) have a dull service setting, but excellent delivery system
C) maximize its per capita revenue
D) be top rated in customer service
Correct Answer:
Verified
Q23: The most efficient signs in tourist destinations
Q24: To maintain the fantasy illusion in a
Q25: People associate "clean and orderly" with
A) "inexpensive
Q26: Maintaining the guest mood is best done
Q27: An information-rich environment is preferable when guests
Q29: One way to help guests cope with
Q30: Disney's DECS is a system that controls
Q31: Businesses that pay attention to environmental details
Q32: One of the easiest ways to assess
Q33: The logical placement of restrooms in a
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